Adaren Posted October 4, 2020 Share Posted October 4, 2020 Hey Everyone! When I start the auto-setup process in the congestion control menu I get the following error message: " TypeError: this.getDatasetMeta(...).controller is null" What does it mean? How can I make it work? My other problem is with the connection benchmark feature. After clicking the run test button nothing happens. Yesterday it worked, altough showing completely different speeds than speedtest.net. What could be the issue? Thanks in advance! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 4, 2020 Administrators Share Posted October 4, 2020 What browser and device are you using to access the interface? The speed part is something we need to improve on but the rest of it should be accurate. Link to comment Share on other sites More sharing options...
Adaren Posted October 4, 2020 Author Share Posted October 4, 2020 Mozilla Firefox on PC. ISP gateway in bridge mode connected to R2. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 4, 2020 Administrators Share Posted October 4, 2020 I've sent you a PM, please see if that gets rid of the error. Link to comment Share on other sites More sharing options...
Adaren Posted October 4, 2020 Author Share Posted October 4, 2020 Did what You told me in PM and its not working, tried it with different browsers aswell. This is the new error message I get: "Uncaught TypeError: Cannot read property 'setHoverStyle' of null" Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 4, 2020 Administrators Share Posted October 4, 2020 Do a factory reset to ensure no legacy issues have carried over and see if it performs better then. Link to comment Share on other sites More sharing options...
Adaren Posted October 4, 2020 Author Share Posted October 4, 2020 Did it, still the same error message: "Uncaught TypeError: Cannot read property 'setHoverStyle' of null" . Connection benchmark doesn't work either. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 5, 2020 Administrators Share Posted October 5, 2020 Could you provide a full screen screenshot please showing the error? Link to comment Share on other sites More sharing options...
Adaren Posted October 5, 2020 Author Share Posted October 5, 2020 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 5, 2020 Administrators Share Posted October 5, 2020 Does the test complete if you click ok? Does it appear when you hover over the box? What is the issue presented on Connection Benchmark? What is your exact physical setup and connection type? Link to comment Share on other sites More sharing options...
Adaren Posted October 5, 2020 Author Share Posted October 5, 2020 No, the test does not complete after clicking ok, the error message pops up again and again and again until I cancel the test. Nothing apears when I hover over the box. The setup: ISP gateway in bridge mode connected to R2 (PPPoE), my PC connected to R2. Connection benchmark suddenly started to work, earlier when I clicked the run test button nothing happened and after like 5 minutes I got 3 D grades or nothing at all. The speed I get seems completely off, and it also shows ping spikes. Here is a screenshot: Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 5, 2020 Administrators Share Posted October 5, 2020 Thank you for the information. Could you disable the bridge mode, remove PPPoE from the R2 and then see if you get the same issues please? Link to comment Share on other sites More sharing options...
Adaren Posted October 6, 2020 Author Share Posted October 6, 2020 Disabled it, removed PPPoE, still not working. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 6, 2020 Administrators Share Posted October 6, 2020 Okay thank you very much for the information. It may be that it is fixed in a later version but I have made an internal ticket for it just in case. Adaren 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now