Ping Heatmap - Not loading Error

[Clint]

Hi Chaps,

It seems I have an issue where my Ping Heatmap won't loading.

After waiting a period of time I'm presented with a message saying "The operation is taking longer than expected. Please briefly wait before using Rapp"

I have tried several time over the last few weeks so I thought I'd put it out there to see if anyone can help me.

Thanks

Clint

[Netduma Fraser]

If you reboot the router does the message go away? We'll have a new firmware quite soon which will be more stable and provide us with more information for debugging if needed for the issue.

[DimeRider27]

Was this addressed in 1.0.0.50_1.0.36? If so this is still ongoing.

[Netduma Fraser]

13 hours ago, DimeRider27 said:

Was this addressed in 1.0.0.50_1.0.36? If so this is still ongoing.

It should be loading fine, what browser/device are you using? If you reboot the router does it load correctly?

[DimeRider27]

I haven’t tried rebooting yet. I realized after I posted that I was in the r2 section but this popped up in my search. I’m on a netgear xr1000. 

[Netduma Fraser]

11 minutes ago, DimeRider27 said:

I haven’t tried rebooting yet. I realized after I posted that I was in the r2 section but this popped up in my search. I’m on a netgear xr1000. 

No worries, give it a reboot and see if it helps please.