Nwinc1 Posted September 4, 2020 Share Posted September 4, 2020 All devices were working fine. After a struggle to initially set up my NetDuma R2 router earlier this week I was able to fix it Through my ISP. After getting it to work I didn’t touch it out of fear it would not work again. The power went out briefly during a thunderstorm and came back on minutes later. And now none of my devices connect. Lights on the router and modem were the same as they were prior to the power outage. The WiFi network is visible when you search on any device but when you connect to it, you cannot access the internet. I have tried rebooting both the modem and the router. My ISP is spectrum and my max Speed is 400 MB/s. I can still somehow access DumaOS but when I test the connection speeds it tries to load then it stops and does not provide a rating or result. What should be my next course of action. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 4, 2020 Administrators Share Posted September 4, 2020 Hey, welcome to the forum! Sorry to hear you're having this issue. What is the model of the ISP modem/router? If you go to System Information on the R2 does it get a WAN IP? Link to comment Share on other sites More sharing options...
Nwinc1 Posted September 4, 2020 Author Share Posted September 4, 2020 Attached are the images of the Modem and a picture of the data sticker on the bottom containing the serial number. Link to comment Share on other sites More sharing options...
Nwinc1 Posted September 4, 2020 Author Share Posted September 4, 2020 Internet is mysteriously going back to normal, I rebooted the router and flipped the ethernet cable between the modem and R2. What I would like to do is kind of prevent this from happening in the future if that’s possible? as the router works great while it’s working, I shouldn’t have to reach out to a forum every time the power goes out. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 4, 2020 Administrators Share Posted September 4, 2020 Thanks for that information. What do you mean you flipped the ethernet cable exactly? Just to be sure the ethernet cable from the modem is plugged into the blue port on the R2? It's hard to tell what the cause is but we have a new firmware coming soon so hopefully it won't be an issue then. Link to comment Share on other sites More sharing options...
Nwinc1 Posted September 4, 2020 Author Share Posted September 4, 2020 I essentially took the Ethernet cable and took the end that was plugged into the modem and plugged it into the router, and vice versa for the end that was originally plugged into the router. That’s all Link to comment Share on other sites More sharing options...
Nwinc1 Posted September 4, 2020 Author Share Posted September 4, 2020 But yes the Ethernet is still plugged into the modem Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 5, 2020 Administrators Share Posted September 5, 2020 That's really weird but glad it is working now! I'll close this topic as it is resolved. Feel free to open another topic if you have any questions/issues and we'll be happy to help. Link to comment Share on other sites More sharing options...
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