_cstatus Posted September 2, 2020 Share Posted September 2, 2020 Received router Tuesday. Can not connect its wifi using the password on the label, notified as incorrect password. I also tried the factory reset multiple times with no change. Tried the wire connect, the PC can barely get the internet but can not access router panel using IP address. I am asking for an immediate replacement as my issue is one and one with https://forum.netduma.com/topic/32010-r2-default-wifi-password/ Link to comment Share on other sites More sharing options...
wayout56 Posted September 2, 2020 Share Posted September 2, 2020 This is also the issue I am experiencing. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 2, 2020 Administrators Share Posted September 2, 2020 8 hours ago, _cstatus said: Received router Tuesday. Can not connect its wifi using the password on the label, notified as incorrect password. I also tried the factory reset multiple times with no change. Tried the wire connect, the PC can barely get the internet but can not access router panel using IP address. I am asking for an immediate replacement as my issue is one and one with https://forum.netduma.com/topic/32010-r2-default-wifi-password/ Hey, welcome to the forum! Sorry to hear you're having this issue, did you try the static IP method from that topic? You will need to email [email protected] to pursue a refund but maybe we can resolve this before that is necessary. 7 hours ago, wayout56 said: This is also the issue I am experiencing. I posted a reply to you here: https://forum.netduma.com/topic/32405-cannot-connect-wifi-or-access-interface/?tab=comments#comment-262812 Link to comment Share on other sites More sharing options...
_cstatus Posted September 2, 2020 Author Share Posted September 2, 2020 9 minutes ago, Netduma Fraser said: Hey, welcome to the forum! Sorry to hear you're having this issue, did you try the static IP method from that topic? You will need to email [email protected] to pursue a refund but maybe we can resolve this before that is necessary. I posted a reply to you here: https://forum.netduma.com/topic/32405-cannot-connect-wifi-or-access-interface/?tab=comments#comment-262812 Thank you for the response. I have emailed the address in hopes to ship a replacement today. I know these things happen and I am willing to give the product one more shot. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 2, 2020 Administrators Share Posted September 2, 2020 44 minutes ago, _cstatus said: Thank you for the response. I have emailed the address in hopes to ship a replacement today. I know these things happen and I am willing to give the product one more shot. You still have just under two weeks to return for any reason and then a further two if we confirm a fault so wouldn't hurt to try and resolve it as it could be quicker then getting a replacement. It won't have been shipped today as it is after our shipping cut off time. Link to comment Share on other sites More sharing options...
_cstatus Posted September 4, 2020 Author Share Posted September 4, 2020 i have received my replacement router today and i am happy to report no issues with setup. thank you to support for their quick response and actions. Link to comment Share on other sites More sharing options...
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