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Replacement Needed. R2 Default Wifi PW Not Working


_cstatus
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Received router Tuesday. Can not connect its wifi using the password on the label, notified as incorrect password.

I also tried the factory reset multiple times with no change.

Tried the wire connect, the PC can barely get the internet but can not access router panel using IP address.

I am asking for an immediate replacement as my issue is one and one with 

https://forum.netduma.com/topic/32010-r2-default-wifi-password/

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8 hours ago, _cstatus said:

Received router Tuesday. Can not connect its wifi using the password on the label, notified as incorrect password.

I also tried the factory reset multiple times with no change.

Tried the wire connect, the PC can barely get the internet but can not access router panel using IP address.

I am asking for an immediate replacement as my issue is one and one with 

https://forum.netduma.com/topic/32010-r2-default-wifi-password/

Hey, welcome to the forum!

Sorry to hear you're having this issue, did you try the static IP method from that topic? 

You will need to email [email protected] to pursue a refund but maybe we can resolve this before that is necessary.

7 hours ago, wayout56 said:

This is also the issue I am experiencing.

I posted a reply to you here: https://forum.netduma.com/topic/32405-cannot-connect-wifi-or-access-interface/?tab=comments#comment-262812

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9 minutes ago, Netduma Fraser said:

Hey, welcome to the forum!

Sorry to hear you're having this issue, did you try the static IP method from that topic? 

You will need to email [email protected] to pursue a refund but maybe we can resolve this before that is necessary.

I posted a reply to you here: https://forum.netduma.com/topic/32405-cannot-connect-wifi-or-access-interface/?tab=comments#comment-262812

Thank you for the response. I have emailed the address in hopes to ship a replacement today. I know these things happen and I am willing to give the product one more shot. 

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44 minutes ago, _cstatus said:

Thank you for the response. I have emailed the address in hopes to ship a replacement today. I know these things happen and I am willing to give the product one more shot. 

You still have just under two weeks to return for any reason and then a further two if we confirm a fault so wouldn't hurt to try and resolve it as it could be quicker then getting a replacement. It won't have been shipped today as it is after our shipping cut off time. 

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