_cstatus Posted September 2, 2020 Posted September 2, 2020 Received router Tuesday. Can not connect its wifi using the password on the label, notified as incorrect password. I also tried the factory reset multiple times with no change. Tried the wire connect, the PC can barely get the internet but can not access router panel using IP address. I am asking for an immediate replacement as my issue is one and one with https://forum.netduma.com/topic/32010-r2-default-wifi-password/
Administrators Netduma Fraser Posted September 2, 2020 Administrators Posted September 2, 2020 8 hours ago, _cstatus said: Received router Tuesday. Can not connect its wifi using the password on the label, notified as incorrect password. I also tried the factory reset multiple times with no change. Tried the wire connect, the PC can barely get the internet but can not access router panel using IP address. I am asking for an immediate replacement as my issue is one and one with https://forum.netduma.com/topic/32010-r2-default-wifi-password/ Hey, welcome to the forum! Sorry to hear you're having this issue, did you try the static IP method from that topic? You will need to email [email protected] to pursue a refund but maybe we can resolve this before that is necessary. 7 hours ago, wayout56 said: This is also the issue I am experiencing. I posted a reply to you here: https://forum.netduma.com/topic/32405-cannot-connect-wifi-or-access-interface/?tab=comments#comment-262812
_cstatus Posted September 2, 2020 Author Posted September 2, 2020 9 minutes ago, Netduma Fraser said: Hey, welcome to the forum! Sorry to hear you're having this issue, did you try the static IP method from that topic? You will need to email [email protected] to pursue a refund but maybe we can resolve this before that is necessary. I posted a reply to you here: https://forum.netduma.com/topic/32405-cannot-connect-wifi-or-access-interface/?tab=comments#comment-262812 Thank you for the response. I have emailed the address in hopes to ship a replacement today. I know these things happen and I am willing to give the product one more shot.
Administrators Netduma Fraser Posted September 2, 2020 Administrators Posted September 2, 2020 44 minutes ago, _cstatus said: Thank you for the response. I have emailed the address in hopes to ship a replacement today. I know these things happen and I am willing to give the product one more shot. You still have just under two weeks to return for any reason and then a further two if we confirm a fault so wouldn't hurt to try and resolve it as it could be quicker then getting a replacement. It won't have been shipped today as it is after our shipping cut off time.
_cstatus Posted September 4, 2020 Author Posted September 4, 2020 i have received my replacement router today and i am happy to report no issues with setup. thank you to support for their quick response and actions.
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