Alongcory Posted August 29, 2020 Share Posted August 29, 2020 Ever since I updated the firmware to the latest version I have been getting the following issue with the Ping Heatmap. When I installed the new firmware I reset the XR500 to factory defaults. I'm still not able to use the feature. "Cloud data has not been downloaded. Make sure you have an internet connection and click FORCE UPDATE." "Downloading data from the cloud has failed. Make sure you are connected to the internet, or the cloud servers are down." https://imgur.com/RKYND3o https://imgur.com/ldDVamG https://imgur.com/ZvSAzug Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 29, 2020 Administrators Share Posted August 29, 2020 Please post in the Netgear beta forum and we can help you there. https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/bd-p/en-home-beta-npg-duma Link to comment Share on other sites More sharing options...
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