R2 Firmware?

[XR500J]

I recently purchased an R2 and have been disappointed by the wi-fi performance. Using the 5ghz wi-fi even right next to the router I can't max out a 300mbps connection (I'm struggling to get over 100mbps). I've also noticed quite a lot of packet loss. I've got an XR500 which doesn't suffer from the same issues, even when my line is fully saturated. Granted it was a more expensive router, but I made the assumption the R2 would still do what I need it to given software optimisations.

I've tried using identical settings as the XR500 but still suffer from packet loss. This is after experimenting with various congestion control percentages, the auto-set up, using traffic prioritisation etc.

Anyway I've noticed you are providing firmware for individuals with issues, are you able to give me one please? I can provide you with my order number as proof of purchase if needed.

I did send a message directly to Fraser, instead of clogging up the forum with yet another thread, but appreciate he's probably bombarded with messages. 

I'd appreciate any assistance as if I can't get these issues resolved I'd like to return it during my return window.

[Netduma Fraser]

I've sent a reply to your PM, sorry for the delay!

[XR500J]

Well I've been doing lots of testing as the w-fi speeds (or lack of) has been driving me crazy.

Anyway it turns out the issue is when QOS is enabled my wi-fi speeds are horrendous, regardless of what settings I use. Even if I disable share-excess and allocated all bandwidth to the device I'm testing my speeds are still horrendous.

As soon as QOS is disabled my wi-fi speeds become acceptable.

I have the R2 connected to an ONT box and am using a PPPoE connection. Am I right in thinking there are issues with PPPoE and QOS?

Disabling QOS to get decent wi-fi speeds is not an ideal solution as I purchased the R2 for it’s class leading QOS features.

For reference I had no such  issues on my XR500.

Is anyone able to give any feedback?

[Netduma Fraser]

If you enable QoS but leave everything default essentially so Congestion Control is set to Never, Bandwidth Allocation default with Share excess enabled, no custom rules in Traffic Prioritization do you see the same WiFi degradation? No it should be fine with PPPoE now.

[XR500J]

1 hour ago, Netduma Fraser said:

If you enable QoS but leave everything default essentially so Congestion Control is set to Never, Bandwidth Allocation default with Share excess enabled, no custom rules in Traffic Prioritization do you see the same WiFi degradation? No it should be fine with PPPoE now.

Hi Fraser, unfortunately as long as QoS is enabled my wi-fi speeds are drastically slower. This is the same regardless of any settings.

As soon as I select "Disable QoS" my wi-fi speeds are what I'd expect them to be.

I actually re-installed the firmware you provided me with, did a factory reset and left QoS settings at default, so there were no custom rules, or changing of bandwidth allocation, and as long as QoS is enabled my speeds take a hit.

I've tried the stock firmware to see if the issue was there too, and it was.

[Netduma Fraser]

51 minutes ago, XR500J said:

Hi Fraser, unfortunately as long as QoS is enabled my wi-fi speeds are drastically slower. This is the same regardless of any settings.

As soon as enable "Disable QoS" my wi-fi speeds are what I'd expect them to be.

I actually re-installed the firmware you provided me with, did a factory reset and left QoS settings at default, so there were no custom rules, or changing of bandwidth allocation, and as long as QoS is enabled my speeds take a hit.

I've tried the stock firmware to see if the issue was there too, and it was.

Thanks for the extra information, we should have a firmware soon and that should help with it. As soon as I have access to it I'll try and pass it on.