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XR700 Stuck on DumaOS not loaded yet! screen


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Hello all,

My XR700 is stuck on this screen, I've tried factory resets, I've tried the tftp restore, upgrading to the hotfix, but nothing seems to work. I can access http://www.routerlogin.net/adv_index.htm

and configure and am able to configure settings there. However, I can't load into the main duma os. It keeps refreshing at this page:
 

http://www.routerlogin.net/desktop/index.html?cache=0#com.netdumasoftware.dashboard

 

It looks like it is trying to load periodically, but I remain on this screen. I've tried multiple devices and multiple browsers. I've also used my local IP instead of routerlogin and same issue. Any help would be greatly appreciated!!

 

image.thumb.png.57617a09266ffd1a3f9b0411f965eb02.png

 

image.thumb.png.8c44bd0064002b190d5c4b4417d557fa.png

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Hey, welcome to the forum!

Sorry to hear you're having this issue. Access the settings as you have done with adv_index.htm and then upgrade to this firmware: https://kb.netgear.com/000061714/XR700-Firmware-Version-1-0-1-24-Hot-Fix

This should resolve the non loading issues.

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