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I have a optimum modem and a xr500. It disconnects sometimes and most of the time when I test the speed on my PS4 it says failed. But I’m supposed to get 400 mbps and I get 37.0 Mbps why is my internet so slow 

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Hey, welcome to the forum!

Do both wireless and wired devices disconnect? Does the internet go down completely or do the devices just not have access? Does it connect again on its own or do you have to reboot/reset? How is the console connected? 

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