kevambert Posted May 17, 2020 Share Posted May 17, 2020 The r apps will not load unable to use the geo filter or any r app I have tried the XR700-V1.0.1.24_beta update with a factory reset but its still the same, i also have the XR500 and have never had a issue with it the XR700 is disappointing i really hope you guys fix this soon Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 17, 2020 Administrators Share Posted May 17, 2020 Hey, welcome to the forum! In System Information in the Rapp panel options could you change the number of retries to 5 instead of 3 please and then reboot the router, see if it still occurs after that. Link to comment Share on other sites More sharing options...
kevambert Posted May 17, 2020 Author Share Posted May 17, 2020 35 minutes ago, Netduma Fraser said: Hey, welcome to the forum! In System Information in the Rapp panel options could you change the number of retries to 5 instead of 3 please and then reboot the router, see if it still occurs after that. yeah ive done that but still the same Link to comment Share on other sites More sharing options...
kevambert Posted May 17, 2020 Author Share Posted May 17, 2020 1 hour ago, Netduma Fraser said: Hey, welcome to the forum! In System Information in the Rapp panel options could you change the number of retries to 5 instead of 3 please and then reboot the router, see if it still occurs after that. Hey Fraser thanks for the reply I have another strange issue when setting up the router after a factory reset i changed the ip range addresses to 192.168.2.1 as i hooked it up to another router just for setup, after i had it set up i took out the other router (XR500) and changed the addresses back to 192.168.1.1 and reset however for some reason i can still connect through both addresses on the XR700 192.168.2.1 and 192.168.1.1 ? very strange Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 17, 2020 Administrators Share Posted May 17, 2020 Do you have any Nintendo Switches or devices that have the device type of a switch in the Device Manager? If so change them to a different device type and see if that resolves the issue. Link to comment Share on other sites More sharing options...
kevambert Posted May 17, 2020 Author Share Posted May 17, 2020 13 minutes ago, Netduma Fraser said: Do you have any Nintendo Switches or devices that have the device type of a switch in the Device Manager? If so change them to a different device type and see if that resolves the issue. ok so i like to assign static ip addresses to the kids consoles so if they are acting up i can turn off there internet access using filters as it happens one device is indeed a Nintendo Switch and i named it ( switch ) in the Address Reservation list and also in device manager but the device type was blank, i changed the name to Nintendo-s and Device Type to Nintendo wii and now R apps are fine all are loading correctly however I can still connect using both 192.168.2.1 and 192.168.1.1 it also responds to a ping on both addresses Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 17, 2020 Administrators Share Posted May 17, 2020 That's great, that should have been fixed already but good to know. Connect to what exactly? What is the 192.168.2.1? Link to comment Share on other sites More sharing options...
kevambert Posted May 17, 2020 Author Share Posted May 17, 2020 16 minutes ago, Netduma Fraser said: That's great, that should have been fixed already but good to know. Connect to what exactly? What is the 192.168.2.1? the XR700 i can connect and ping to it on both addresses at the same time 192.168.2.1 and also 192.168.1.1 at the same time ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 17, 2020 Administrators Share Posted May 17, 2020 It shouldn't have two addresses, what happens if you try to access each in the web browser, do they both go to the interface? Link to comment Share on other sites More sharing options...
kevambert Posted May 17, 2020 Author Share Posted May 17, 2020 yes they both go to the interface Link to comment Share on other sites More sharing options...
kevambert Posted May 17, 2020 Author Share Posted May 17, 2020 1 hour ago, Netduma Fraser said: It shouldn't have two addresses, what happens if you try to access each in the web browser, do they both go to the interface? yes they both go to the interface strange yes but true you can remote access if you like to check it out Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 17, 2020 Administrators Share Posted May 17, 2020 What is your exact physical setup? If you go to System Information is 192.168.2.1 the WAN IP? Are both routers connected still? Link to comment Share on other sites More sharing options...
kevambert Posted May 17, 2020 Author Share Posted May 17, 2020 no system information is 192.168.1.1 only one router XR700 connected, all connected devices are on the 192.168.1.0 network so DHCP is fine however on any device i can connect to the router XR700 on 192.168.2.1 and also 192.168.1.1 at the same time weird i know if i set a static ip on my pc network adapter of say 192.168.2.10 and default gateway 192.168.2.1 i can NOT connect when i set up the XR700 i changed LAN TCP/IP Setup to use 192.168.2.1 as i connected it to another router (XR500) when i configured everything i took away the XR500 i then changed LAN TCP/IP on the XR700 back to use 192.168.1.1 and then hard reset now i can access it on both addresses at the same time on any connected device its a weird bug Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 17, 2020 Administrators Share Posted May 17, 2020 If the WAN IP is 192.168.1.1 then that is why as the LAN IP is 2.1 so you can access it from both. Something has gotten confused along the way but it won't pose any problems. kevambert 1 Link to comment Share on other sites More sharing options...
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