Eugen Posted May 16, 2020 Share Posted May 16, 2020 (edited) Hi there, I have recently bought a Netduma R1 router (order number: ND-68491419779021) and wanted to update the DumaOS. However, after trying to do it, it turned out that the software installed on the router is MikroTik and not Duma OS - please, find a picture attached - this is on my router login page. Therefore, I cannot use the router and I'd like to kindly ask you for either a refund or a replacement with the correct product. Many thanks for your help and support. Best regards, Eugen Edited May 16, 2020 by Eugen Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 16, 2020 Administrators Share Posted May 16, 2020 Hey, welcome to the forum! Sorry to hear that has happened. Could you email [email protected] please and they will get you sorted ASAP. Link to comment Share on other sites More sharing options...
Eugen Posted May 16, 2020 Author Share Posted May 16, 2020 Thanks a lot! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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