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Set up my netduma r1 using the instructions but only the WiFi works not the Ethernet


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I received my netduma r1 router here and don’t have a scooby about the ins and outs of setting it up. I did follow the instructions and plugged the Ethernet into my netduma POE port and then into my virgin hub 3. I then put all the Ethernet connections from my PS4 and PC into the netduma as instructed. I then turned the netduma on and all lights that are meant to go on did. I have wireless connection to my phone but have 0 connection in my pc or my PS4 as they are not picking up a signal. 
 

below I have attached a picture showing what I have done and where I have connected my netduma R1. 
 

any help would be massively appreciated thank you! 

image.jpg

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Hey, welcome to the forum!

Do you have any other wired devices that experience this same issue? Have you used manual network settings on the wired devices? It's quite possible the R1 or the devices need a reboot to establish a successful connection.

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  • 3 weeks later...

Sorry I got it all set up and working...I thought. Every time I play call of duty MW I am getting a strict NAT type that does not allow me to enter party chat and I get regularly kicked from games. My connection is awful through the netduma, I test at about 1/10 of my normal speeds and I do everything but “dominate lag”. 
the WiFi speed are shocking and the Ethernet speeds are shocking and inconsistent. One minute I’m online the next minute I’m not. 
is there anyway to live chat through skype with an engineer to get this sorted because I pay £150 for a router with 8 step instructions hahaha, those 8 steps didn’t work and I had to get one of my mates who has the netduma to help me set it up. 

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Grab the WAN IP of the R1 from the Device Manager, you then need to put this into the DMZ on the Virgin Hub. That will allow you to get an open NAT and improve the connection. I would also recommend you go through this optimal settings guide to get everything else set up properly: http://support.netduma.com/en/support/solutions/articles/16000023979-optimal-settings-guide

We don't do live chat/telephone support as we're a small company. What I've mentioned though should get you sorted.

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Update I just got the wan ip from system information and entered it into the dmz on my virgin hub 3 and I now have 0 connection from my netduma. It seems whenever I try to fix my problems with slow connection stemming from the netduma it cuts out connection completely. Before I bought this bit of kit I didn’t have the best connection but rarely lagged now I lag every time I play and when playing cod competitively that’s not really an option so I need an in depth analysis of what to do because I’ve followed the steps for set up provided with the netduma that didn’t work then I did the steps provided by you and that didnt work. 

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Just to add I am getting better speeds through wireless now on my mates PS4 but I can’t get any access through a wired connection in my pc or my PS4. Don’t know if this helps with the troubleshooting

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1 minute ago, BoiDjakoCV said:

ip is 192.168.88.1

I know but I can’t load any webpage because the wired connection was non existent with a restart of the pc it’s working but speeds are slower than if I was just using my hub which defeats the purpose of buying a netduma r1 

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We both have basically the same setup so doesn't really make sense why you're getting slower speeds through ethernet. In QoS in the Anti-Bufferbloat option menu disable QoS fully, do you get higher/more consistent speeds then?

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