my internet randomly cutting off for like half a min or 1. also r1 makes a noise like a printer sometimes

[Mr8nice]

my internet randomly cutting off for like half a min or 1. also r1 makes a noise like a printer sometimes when i am downloading stuff i can hear my router make the printing type noise. i stopped using my r1 for a while because my wife would drop randomly but my eternet will be fine. now my wife doesnt go down but my eternet and wife cut off for like a half a min. it has not cut me off in games but when i am on a browser or on my phone it does that it cuts off for  half a min.

please help. and thank you in advance

[Netduma Fraser]

So it only happens on specific devices? How do you know it cuts off - does it fail to load a web page for example? Does the WiFi connection completely drop and you have to reconnect to the network? The noise is likely due to the age, how do you have it plugged into power?

[Mr8nice]

Ok so before it used to drop and not go back on until I reboot. Now. It stays loading and if it is a web browser it shows like the server is not responding. It says youtube can't get connection to the server. But than goes back on. This problem has gotten worse now I can logg into COD Warzone cause Blizzard keeps kicking me out saying there is no connection to the server. I connected my PC directly thru my ISP router and it worked just fine. Got into a game and everything.   I do not know what to do and do not want to mess with it cause last time the wifi did not want to work. Now it works but I get that problem. That the connections for some reason is not stable and it keeps cutting off back coming right back. I hope that helped to explain my problem. (So the noise is normal? I have it about a year and a half is not going to blow up right lol) please help me out I love my router I want it to work so I can keep enjoying my lag free gaming please

[Netduma Fraser]

I think the best bet really is to do a factory reset from the interface and then continue to monitor to see if the issue returns, hopefully that will resolve it. No I don't think it'll blow up, as long as you're using the supplied power adapter there should be no problems there.

[Mr8nice]

I will try that and keep you updated. Thanks a bunch. I love my router. And now that I am streaming and gaming I need it hahahaha. Stay safe thanks again

[Mr8nice]

SAD TO SAY I there still a problem i am able to get into warzone but it takes a long time for me to find a game. at first it was not even getting a game it kept looking for one and when it found one it would load again. now it goes on a game but it takes a long time. specially if i change game mode like hardcore or core or to warzone. the good one is that wifi and etherner so far do not get that downtime i was getting. i am no experct but i see the log that the same messeges are appearing but my internet do not cut off. and i can go in into COD but at first like i said i was not getting into games. but now it just takes long to put me in one but is working. any suggestiions? is it normal for me to take long into getting a game with the r1? let me know and thank you again for the help

log-1588516615535.txt

[Netduma Fraser]

Could you provide a screenshot of your Geo-Filter page please? Then we can have a look and see whether it may be too restrictive.

[Mr8nice]

my profile is set to call of duty pc and on device is steam. it is working fine now in the not cutting off part and i can log in to games now. only thing is that is taking long to find a game on COD or i have to stop search and begain again for it to take long but go in. ping wise i am happy i am getting the best connection so far. i will be waiting for your replay thank you so much

[Netduma Fraser]

Remove the device from the Geo-Filter, then in Device Manager give the PC a device type of Xbox or PlayStation and then re-add back to the Geo-Filter. Does that help at all with the speed of getting games?

[Mr8nice]

it made it worse took longer and now my ping is super high from 90-10 to 200!!!! and i tried putting back to pc but still 200ping!!! now that sucks please help me out this is really stressful if this keeps going like that i have to switch back to my other router it is so stressfull to get a game going and now 200ping wow! please help

[Netduma Fraser]

It wouldn't have made it worse specifically, there isn't anything there that would have raised your ping. How is your ISP router setup? Is it in modem mode, bridge mode or with the R1 in the DMZ? Are other devices connected to it? Make sure ALL devices are connected to the R1 so it can control them properly and prevent lag. Once you've done that do lots of downloads and follow this guide while changing your Anti-Bufferbloat percentages until you find what lowers/keeps the ping as stable as possible: http://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping

[Mr8nice]

i got it to do the correct ping by just blocking the high ones i was getting. also i keep getting that kill flow due to timeout in my log. and that problem of my internet cutting off for a momment is back.. i am getting in COD. but i just got kick out because no connection. and also today in the morning when i was on youtube it did it again it stayed loading for a really long time but this time it did not tell me i did not have a connecting it just stayed loading for a long time than it started working fine. i put the log in the attachments if it helps.

i try using it with my isp router works fine not cut off. i have a tplink router that i also used and i have no cutting off.  if you can please help me fix my router. can it be something wrong with my router???

 

what you sent me to do i have done it before. and it has nothing to do with it. my r1 was working fine and than my wifi kept cutting off and not comming back that i had to reboot everyime. than i stopped using my r1 connected back after a while and wife was satble but i kept getting that momment disconnection. i reset my router like you told me before but the problem keeps happening not as strong but still happening that is why i gave you the log so you can see it keeps doing the same errors hope you can please help me. now i need it for gaming and streaming PLEASE HELP!!!!!!!!!!!!

 

quick update i have not gotten a cut off since yesterday when i posted this lol. ping also back to normal and so far match making not taking longer than usual. idk but it is fine now lol. the things in the log tho should i worry ?????  but as in right now is running smooth and i am gettin the ping that i should.

log-1589055933854 saturday.txt

[Netduma Fraser]

The log is fine, nothing to worry about there. Is it still performing okay without the previous issues?

[Mr8nice]

happy to say everything is running great!!!!!!!!!!!! ping is fine internet is fine, stream is fine!!!!! thanks for asking and love my r1

[Netduma Fraser]

That is great to hear! As your issue has been resolved I'll close this topic, if you have any more issues or questions feel free to start a new topic and we'll be happy to help.