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R-App Not Loading


soakes76

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Posted

Hi all,

None of the R-Apps are loding, I've done factory reset, changed to 5 attempts, neither worked, any advice would be greatly appreciated.

On current firmware R1.2.1.3.29

Thanks

  • Administrators
Posted

Which Rapps aren't loading correctly? Is it on the pages themselves or on the dashboard? Could you provide a screenshot please?

Posted

Hi Fraser,

Not working on both, Dashboard and all pages, attached screenshots.

Thanks.

Dashboard.png

Network Monitor.png

Network Settings.png

  • Administrators
Posted

How did you perform the factory reset? Do it via the interface, if you did that already then hold the reset button for 30 seconds, let go then wait 1-2 minutes and see if it continues.

Posted
3 minutes ago, Netduma Fraser said:

Right click the page, go to inspect element then go to console and do a screenshot please and post here.

 

Console.png

Posted

Hi Fraser,

Is there anything I can do to sort the problem? I have no control over the router, I can't even change the router password? 

Thanks.

  • Administrators
Posted

You should be able to change the password from the top right of the interface. Something you could try is to reinstall the firmware and then do a factory reset once it has complete, this will rule out any possible corruption of the firmware.

Posted

I've tried changing the password but it won't save.

Do you have a copy or link of the firmware please, when I click on download firmware link its loads of conversations, I can't find the actual firmware?

Thanks.

  • Administrators
Posted
23 minutes ago, soakes76 said:

I've tried changing the password but it won't save.

Do you have a copy or link of the firmware please, when I click on download firmware link its loads of conversations, I can't find the actual firmware?

Thanks.

I've sent you a PM with the file.

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