soakes76 Posted April 25, 2020 Share Posted April 25, 2020 Hi all, None of the R-Apps are loding, I've done factory reset, changed to 5 attempts, neither worked, any advice would be greatly appreciated. On current firmware R1.2.1.3.29 Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 25, 2020 Administrators Share Posted April 25, 2020 Which Rapps aren't loading correctly? Is it on the pages themselves or on the dashboard? Could you provide a screenshot please? Link to comment Share on other sites More sharing options...
soakes76 Posted April 25, 2020 Author Share Posted April 25, 2020 Hi Fraser, Not working on both, Dashboard and all pages, attached screenshots. Thanks. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 25, 2020 Administrators Share Posted April 25, 2020 How did you perform the factory reset? Do it via the interface, if you did that already then hold the reset button for 30 seconds, let go then wait 1-2 minutes and see if it continues. Link to comment Share on other sites More sharing options...
soakes76 Posted April 25, 2020 Author Share Posted April 25, 2020 Done both of those Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 25, 2020 Administrators Share Posted April 25, 2020 Right click the page, go to inspect element then go to console and do a screenshot please and post here. Link to comment Share on other sites More sharing options...
soakes76 Posted April 25, 2020 Author Share Posted April 25, 2020 3 minutes ago, Netduma Fraser said: Right click the page, go to inspect element then go to console and do a screenshot please and post here. Link to comment Share on other sites More sharing options...
soakes76 Posted April 25, 2020 Author Share Posted April 25, 2020 1 minute ago, soakes76 said: Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 25, 2020 Administrators Share Posted April 25, 2020 Thanks a lot, I will pass that on to the team to have a look at. Link to comment Share on other sites More sharing options...
soakes76 Posted April 27, 2020 Author Share Posted April 27, 2020 Hi Fraser, Is there anything I can do to sort the problem? I have no control over the router, I can't even change the router password? Thanks. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2020 Administrators Share Posted April 28, 2020 You should be able to change the password from the top right of the interface. Something you could try is to reinstall the firmware and then do a factory reset once it has complete, this will rule out any possible corruption of the firmware. Link to comment Share on other sites More sharing options...
soakes76 Posted April 28, 2020 Author Share Posted April 28, 2020 I've tried changing the password but it won't save. Do you have a copy or link of the firmware please, when I click on download firmware link its loads of conversations, I can't find the actual firmware? Thanks. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2020 Administrators Share Posted April 28, 2020 23 minutes ago, soakes76 said: I've tried changing the password but it won't save. Do you have a copy or link of the firmware please, when I click on download firmware link its loads of conversations, I can't find the actual firmware? Thanks. I've sent you a PM with the file. Link to comment Share on other sites More sharing options...
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