toby jugs Posted April 22, 2020 Posted April 22, 2020 just upgraded my original r1 to a nighthawk xr300 set up installation completed after a dozen attempts but no internet wired, 2.4 or 5g wireless. all lights that need to be white are on. just doesnt make sense, i got frustrated and put the r1 back in and every thing works fine. literally no idea whats wrong please help!!!!!!!!!!!!!!!!
Administrators Netduma Fraser Posted April 22, 2020 Administrators Posted April 22, 2020 Did it not detect internet in the setup wizard? If you go to System Information is it receiving a WAN IP?
toby jugs Posted April 22, 2020 Author Posted April 22, 2020 cheers for prompt reply Fraser it detected internet, went through the motions , let me change passwords and security questions but wont connect to internet even though internet is fine, no idea what wan ip is if the r1 works then the xr300 should
Breebz Posted April 22, 2020 Posted April 22, 2020 I had this same issue when I changed from my Netgear X4s router to the XR500. I had to call my ISP for them to clear the ip addresses. When I connected the XR500 my internet was looking for the ip address of my old router. Once the ISP cleared the ip address the XR500 was able to connect to internet and was able to setup everything up
toby jugs Posted April 22, 2020 Author Posted April 22, 2020 thanks when i get more time I'll call them
Administrators Netduma Fraser Posted April 22, 2020 Administrators Posted April 22, 2020 You should be able to do the above if you can connect to your ISP hub and then release any LAN IPs it's holding on to.
toby jugs Posted April 22, 2020 Author Posted April 22, 2020 1 minute ago, Netduma Fraser said: You should be able to do the above if you can connect to your ISP hub and then release any LAN IPs it's holding on to. if i do that will it lose connection to the r1 ?
Administrators Netduma Fraser Posted April 22, 2020 Administrators Posted April 22, 2020 Yes but there shouldn't be an issue getting it back, should accept new connections normally.
toby jugs Posted April 25, 2020 Author Posted April 25, 2020 i phoned the isp, they say all i need to do is changed connection typer to pppoe, enter a name and a password and it should work. i literally cannot find pppoe anywhere, please help!
toby jugs Posted April 25, 2020 Author Posted April 25, 2020 all sorted now got isp tech to manually set up as wizard wouldnt work
Administrators Netduma Fraser Posted April 25, 2020 Administrators Posted April 25, 2020 That's great to hear! As your issue is sorted I'll close this topic. If you have any other issues/questions feel free to open another topic.
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