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[XR500] Wired device showing as offline in list, but port itself says connected

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Hello,

I just purchased an XR500, and I currently have three devices plugged in via Ethernet.  Port 4 (mislabeled as 1 on the device itself), is my main PC.  Port 3 is a laptop, and port 2 is a Nighthawk gaming switch.  Currently, I am on the main PC, but the device manager is reading it as offline.  This has happened both when I have automatic IP assignment, and when I reserve an IP for it.  The router is still properly assigning the reserved IP to my PC, but it kind of defeats the purpose of other features if the router is not reading it as online.  The issue only resolves when I reboot the router.

The PC itself was completely shut down and powered on, and it is the machine I am actively using to write this post, so there is data passing through it.

Here is the list of ports via the ports table.  Port 4 reads as connected

Quote
1DisconnectedN/AN/A
 
2ConnectedFull Duplex1000Mbits
 
3DisconnectedN/AN/A
 
4ConnectedFull Duplex1000Mbits
 
INTERNETConnectedFull Duplex1000Mbits

However, sorting by port number, I do not see it:

Quote
Nighthawk GS808E S8000
Computer
--REDACTED--
--REDACTED--
Wired
Online
N/A
N/A
N/A
2
Full Duplex
1000Mbits

ANDROID
Phone
--REDACTED--
N/A
Wireless
Offline
N/A
N/A
N/A
N/A
N/A
N/A

Currently running on firmware V2.3.2.40

Any idea what the issue could be?

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Hey, welcome to the forum!

Which XR500 firmware version are you on? 

Do you see the device online in the tree view of the device manager?

Does it appear in the network monitor when you're using the device?

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3 hours ago, Netduma Fraser said:

Hey, welcome to the forum!

Which XR500 firmware version are you on? 

Do you see the device online in the tree view of the device manager?

Does it appear in the network monitor when you're using the device?

Currently running on firmware V2.3.2.40

Yes the devices is offline in the tree view as well.  The only thing that hints that the device is connected, is the port information shows that a wired device is connected to port 4, but again the said device does not appear in the table, or the graphic diagram.

Yes, the XR500 appeared in the Network Monitor on the PC (Win 10).  I was able to browse the internet and play games.

Given that its happened to me a few times, I tried downgrading the firmware to the previous version to see if the issue replicates itself.

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I downgraded to .32 last night and was able to look at it tonight.  It appears that the issue is not present on .32.

  1. My PC is showing as online when I boot it and look at the manager.
  2. My S8000 switch is not showing as online, which is what I expect, since its a switch.  My Xbox and TV also show as online when I start them and move to offline when I turn them off, as expected.

I will continue to monitor.

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Okay great, glad to hear it's working correctly on that firmware. We'll have to look into why that functionality broke on the most recent firmware.

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