Rbnhz Posted March 8, 2019 Share Posted March 8, 2019 (edited) No internet connection through the router. I see my devices in my phone but can't connect. Says couldn't get IP address Edited March 8, 2019 by Rbnhz More imfo Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 9, 2019 Administrators Share Posted March 9, 2019 Hey, welcome to the forum! Did you purchase the router new from us or second hand? When did this occur? Did you by any chance disable DHCP on the router? Link to comment Share on other sites More sharing options...
Rbnhz Posted March 10, 2019 Author Share Posted March 10, 2019 (edited) I purchase the router in your website. On March 5 2019 .happens on March 7 when the. router arrive .I follow the quick guide for the set up .I never have access to the router. Edited March 10, 2019 by Rbnhz Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 10, 2019 Administrators Share Posted March 10, 2019 You've never managed to access the interface since purchasing? Can you hold the reset button in the back of the router with a pin for 30 seconds and then let go. Wait two minutes and try to access again. Please could you also let me know your exact physical setup please e.g. wall outlet > modem > ethernet from port 1 to R1 PoE port > PC ethernet to port 2 Link to comment Share on other sites More sharing options...
Rbnhz Posted March 10, 2019 Author Share Posted March 10, 2019 Never have access to the interface.try to reset but nothing happens. Setup outlet >R1 Modem port 1 >R1poe>R1 port1>pc Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 10, 2019 Administrators Share Posted March 10, 2019 On your PC open command prompt, type ipconfig and press enter, then post a picture of the results please. Link to comment Share on other sites More sharing options...
Rbnhz Posted March 10, 2019 Author Share Posted March 10, 2019 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 10, 2019 Administrators Share Posted March 10, 2019 Thank you, could you please follow this guide, hopefully that'll get you all sorted: http://support.netduma.com/en/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-help Link to comment Share on other sites More sharing options...
Rbnhz Posted March 10, 2019 Author Share Posted March 10, 2019 Link to comment Share on other sites More sharing options...
Rbnhz Posted March 10, 2019 Author Share Posted March 10, 2019 I try another PC. Same results. I run ip config. Link to comment Share on other sites More sharing options...
Rbnhz Posted March 10, 2019 Author Share Posted March 10, 2019 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 10, 2019 Administrators Share Posted March 10, 2019 Follow the guide again but first in your PC ethernet adapter settings set a static IP like so: IP address: 192.168.1.2 Subnet: 255.255.255.0 Gateway: 192.168.1.1 You can see how to access that here: https://kb.netgear.com/27476/How-to-set-a-static-IP-address-in-Windows Link to comment Share on other sites More sharing options...
Rbnhz Posted March 12, 2019 Author Share Posted March 12, 2019 Still having threw snee problem ni matter what I do. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 12, 2019 Administrators Share Posted March 12, 2019 Sounds like it may be faulty in that case. Please could you email [email protected] with a link to this topic. They will then determine if they believe you need a replacement. Link to comment Share on other sites More sharing options...
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