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Set up


Rbnhz

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Posted

No internet connection through the router. I see my devices in my phone but can't connect. Says couldn't get IP address 

Screenshot_20190308-124747_Settings.jpg

20190308_124556.jpg

  • Administrators
Posted

Hey, welcome to the forum!

Did you purchase the router new from us or second hand?

When did this occur? Did you by any chance disable DHCP on the router?

Posted

I purchase the router in your website. On March 5 2019 .happens on March 7 when the. router arrive .I follow the quick guide for the set up .I never have access to the router. 

  • Administrators
Posted

You've never managed to access the interface since purchasing? Can you hold the reset button in the back of the router with a pin for 30 seconds and then let go. Wait two minutes and try to access again. Please could you also let me know your exact physical setup please e.g. wall outlet > modem > ethernet from port 1 to R1 PoE port > PC ethernet to port 2

Posted

Never have access to the interface.try to reset but nothing happens.  Setup outlet >R1 Modem port 1 >R1poe>R1 port1>pc

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