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Having Wifi disconnection issues on XR500


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Ever since the .30 update no matter what band I’m on I sometimes get kicked off and have to reconnect. This recent update however made the problem happen less frequently, but I’m still confused on why it’s happening. I’ll be watching YouTube or in a discord call and then poof no internet on WiFi and as soon as I disconnect and reconnect instantly back on. When it does this lan is unaffected which is wonderful because I play games a lot. I’m pretty sure it’s not an interference issue because on previous updates when I first bought it I never had these problems. Hope someone can help me resolve my issue.

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  • Netduma Staff
9 hours ago, zNiGHTIYIaRe said:

Ever since the .30 update no matter what band I’m on I sometimes get kicked off and have to reconnect. This recent update however made the problem happen less frequently, but I’m still confused on why it’s happening. I’ll be watching YouTube or in a discord call and then poof no internet on WiFi and as soon as I disconnect and reconnect instantly back on. When it does this lan is unaffected which is wonderful because I play games a lot. I’m pretty sure it’s not an interference issue because on previous updates when I first bought it I never had these problems. Hope someone can help me resolve my issue.

Hi, welcome to the forum! The solution here would probably be to set static IP addresses for the affected devices. How often do these disconnects happen? I think it's probably a DHCP problem.

You could also use a channel analyser to find the best WiFi channel for you. Please let me know if this helps :)

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  • Netduma Staff
2 hours ago, zNiGHTIYIaRe said:

It happenes once or twice a day now. It used to be worse. I’ll try to do what you recommended and see if that helps.

Alrighty keep an eye on it after setting static IP's. You could also increase your DHCP lease time and see if that might be the cause - set it to the maximum value (which I think is a week) and see if it then takes a week for the issue to occur again. If it does, it's a DHCP issue! :)

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