SimonR Posted November 26, 2020 Share Posted November 26, 2020 Hi, i am having issues with my XR500. I keep having to reboot it to regain wifi connection to some of my devices, i also have to keep rebooting in order for my plex server to work outside my homes network. I am also having issues when i go in to the DumaOS i get the error p_app has not loaded, some pages will not load until i reboot the router. I have tried to reset the system several times to solve this issue but it returns after a while again. i shouldnt have to keep rebooting and resetting a router to get its features to work. It should just sit happily in my living room serving internet to my family. Firmware is V2.3.2.66. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 26, 2020 Administrators Share Posted November 26, 2020 47 minutes ago, SimonR said: Hi, i am having issues with my XR500. I keep having to reboot it to regain wifi connection to some of my devices, i also have to keep rebooting in order for my plex server to work outside my homes network. I am also having issues when i go in to the DumaOS i get the error p_app has not loaded, some pages will not load until i reboot the router. I have tried to reset the system several times to solve this issue but it returns after a while again. i shouldnt have to keep rebooting and resetting a router to get its features to work. It should just sit happily in my living room serving internet to my family. Firmware is V2.3.2.66. Hey, welcome to the forum! Sorry to hear you're having these issues. Some suggestions for you: Disable Smart Connect for WiFi and connect devices to 2.4 or 5GHz manually Give the devices reserved IPs in LAN Settings In WAN Settings set NAT to Open In System Information, in the Rapp panel options set the number of retries to 5 Then reboot and see if that improves things. Link to comment Share on other sites More sharing options...
SimonR Posted November 27, 2020 Share Posted November 27, 2020 On 11/26/2020 at 6:32 PM, Netduma Fraser said: Hey, welcome to the forum! Sorry to hear you're having these issues. Some suggestions for you: Disable Smart Connect for WiFi and connect devices to 2.4 or 5GHz manually Give the devices reserved IPs in LAN Settings In WAN Settings set NAT to Open In System Information, in the Rapp panel options set the number of retries to 5 Then reboot and see if that improves things. Thanks, i'll give it a go and see what happens. Link to comment Share on other sites More sharing options...
SimonR Posted December 2, 2020 Share Posted December 2, 2020 So I changed the settings you advised. The plex issue has been resolved. I am still having dropout issues, now including my iPhone 12 pro, which I wasn't previously. I am also now having issues with my hive heating system disconnecting. I have to reboot the router in order for it to come back online. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 3, 2020 Administrators Share Posted December 3, 2020 On 12/2/2020 at 9:12 AM, SimonR said: So I changed the settings you advised. The plex issue has been resolved. I am still having dropout issues, now including my iPhone 12 pro, which I wasn't previously. I am also now having issues with my hive heating system disconnecting. I have to reboot the router in order for it to come back online. How are those devices connected to the router, are they using 2.4 or 5GHz? Link to comment Share on other sites More sharing options...
SimonR Posted December 4, 2020 Share Posted December 4, 2020 On 12/3/2020 at 4:05 PM, Netduma Fraser said: How are those devices connected to the router, are they using 2.4 or 5GHz? Currently they are connected to the 2.4ghz band. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 5, 2020 Administrators Share Posted December 5, 2020 15 hours ago, SimonR said: Currently they are connected to the 2.4ghz band. Have you disabled co-existence for 2.4GHz or changed any settings in Advanced Wireless settings? Link to comment Share on other sites More sharing options...
SimonR Posted December 6, 2020 Share Posted December 6, 2020 23 hours ago, Netduma Fraser said: Have you disabled co-existence for 2.4GHz or changed any settings in Advanced Wireless settings? No, I haven't changed any of those settings. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 6, 2020 Administrators Share Posted December 6, 2020 Try setting up a guest WiFi network for 2.4GHz and connect the affected devices to it and see if that gives them a sustained connection. Link to comment Share on other sites More sharing options...
SimonR Posted December 6, 2020 Share Posted December 6, 2020 26 minutes ago, Netduma Fraser said: Try setting up a guest WiFi network for 2.4GHz and connect the affected devices to it and see if that gives them a sustained connection. already done that. that is what my kids have been using upstairs on their devices. Shouldn't have to though really, its not like its a cheap router that isn't up to the job. I came away from one of those hoping to get a better experience. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 6, 2020 Administrators Share Posted December 6, 2020 Totally understand that. In Traffic Controller make 2 rules to allow ALL traffic to the iPhone and Hive please and see if that supersedes anything causing the issue. Link to comment Share on other sites More sharing options...
SimonR Posted December 6, 2020 Share Posted December 6, 2020 27 minutes ago, Netduma Fraser said: Totally understand that. In Traffic Controller make 2 rules to allow ALL traffic to the iPhone and Hive please and see if that supersedes anything causing the issue. I don't see Traffic Controller. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 6, 2020 Administrators Share Posted December 6, 2020 Sorry, that's on the beta, give that a try in general and see if it helps at all https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/bd-p/en-home-beta-npg-duma Link to comment Share on other sites More sharing options...
SimonR Posted March 18, 2021 Share Posted March 18, 2021 Still having to reboot the router nearly everyday. Drop outs again on some of our wireless devices. Also I can not access the devices on my iOS app, I just get action was failed, which is also a nice typo by a professional company. im getting really irritated with this £250 paperweight now. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 18, 2021 Administrators Share Posted March 18, 2021 29 minutes ago, SimonR said: Still having to reboot the router nearly everyday. Drop outs again on some of our wireless devices. Also I can not access the devices on my iOS app, I just get action was failed, which is also a nice typo by a professional company. im getting really irritated with this £250 paperweight now. A new build was released yesterday which has a fix for disconnects, please upgrade, wait 2 minutes, factory reset, wait 2 minutes and see if it occurs again please https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/New-Firmware-v2-3-2-120-XR500/m-p/2072092#M4299 Link to comment Share on other sites More sharing options...
SimonR Posted March 19, 2021 Share Posted March 19, 2021 Thanks. I have updated to that version. Everything went smooth, I also factory reset after update just to make sure. Everything was working fine, this morning the router is still working but the devices list on the nighthawk app has stopped working again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 19, 2021 Administrators Share Posted March 19, 2021 2 hours ago, SimonR said: Thanks. I have updated to that version. Everything went smooth, I also factory reset after update just to make sure. Everything was working fine, this morning the router is still working but the devices list on the nighthawk app has stopped working again. That's not our app so not something I could comment on unfortunately - you can however use the DumaOS mobile app instead. Let us know how you get on regarding the dropouts. Link to comment Share on other sites More sharing options...
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