TheDude2850 Posted February 14, 2018 Share Posted February 14, 2018 I've had the XR500 for about two weeks. I immediately white listed some friends and we didn't have any issues connecting through PSN chat or with them joining my party in CoD: WW2 on PS4. This was with Filtering Mode enabled and them being outside of the Geo-Filter range. We didn't have any issues for about a week. For the last week or so, we've had issues with both PSN chat and partying up in CoD: WW2. For us to be able to connect, I have to either temporarily enable spectating mode or expand the Geo-Filter so that they are in range. Once we've connected in PSN chat or they are in my party in CoD, I can then re-enable Filtering mode or un-expand the Geo-Filter and we can play as normal. This doesn't appear to be working as intended as my understanding is that I shouldn't have to take those steps if my friends are white-listed or on the allow list. Am I wrong? Thoughts? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 14, 2018 Administrators Share Posted February 14, 2018 Hi TheDude, welcome to the forum & thanks for purchasing. As it suddenly stopped working it sounds like your friends IP addresses have changed, that means you'll need to allow them again. If you allow them again does it work as expected? Link to comment Share on other sites More sharing options...
TheDude2850 Posted February 14, 2018 Author Share Posted February 14, 2018 Hi TheDude, welcome to the forum & thanks for purchasing. As it suddenly stopped working it sounds like your friends IP addresses have changed, that means you'll need to allow them again. If you allow them again does it work as expected? I don't think all of their IP addresses would have suddenly changed at the same time. When I connect to them and click on their icon on the map (to ping them), it brings up their profile and has their name/handle that I've given them in the Allow List. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 14, 2018 Administrators Share Posted February 14, 2018 I don't think all of their IP addresses would have suddenly changed at the same time. When I connect to them and click on their icon on the map (to ping them), it brings up their profile and has their name/handle that I've given them in the Allow List. How does their icon appear now compared to before? Is it a player icon without a circle around it or with a circle? Can you also disable SIP ALG in Settings > WAN please and see if that improves it. If not I have a hot fix firmware I can give you to try. Link to comment Share on other sites More sharing options...
TheDude2850 Posted February 14, 2018 Author Share Posted February 14, 2018 How does their icon appear now compared to before? Is it a player icon without a circle around it or with a circle? Can you also disable SIP ALG in Settings > WAN please and see if that improves it. If not I have a hot fix firmware I can give you to try. I want to say I've seen both, but I'll have to check tonight when we play again. I'll circle back. Thanks. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 14, 2018 Administrators Share Posted February 14, 2018 Great just let me know! Link to comment Share on other sites More sharing options...
TheDude2850 Posted February 15, 2018 Author Share Posted February 15, 2018 Quick update. I only played with one other player last night and he was able to connect to me through PSN chat and in CoD: WW2 with no issues (with Filtering mode enabled and Geo-Filter narrowed). I didn't change any other settings and his player icon on the map had a circle around it. What does the circle indicate? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 15, 2018 Administrators Share Posted February 15, 2018 Quick update. I only played with one other player last night and he was able to connect to me through PSN chat and in CoD: WW2 with no issues (with Filtering mode enabled and Geo-Filter narrowed). I didn't change any other settings and his player icon on the map had a circle around it. What does the circle indicate? Okay great news, that means he is whitelisted - so you had him added in your allow list is that correct? Link to comment Share on other sites More sharing options...
TheDude2850 Posted February 15, 2018 Author Share Posted February 15, 2018 Okay great news, that means he is whitelisted - so you had him added in your allow list is that correct? Yes, he's in my allow list. He also has the XR500 and has me in his allow list. I had issues connecting with him a few days ago but neither of us have changed any settings since then. We both added each other to our allow lists when we bought the XR500 and haven't changed anything since then. I want to try it with a different player tonight that doesn't have an XR500 (and doesn't have me on an allow list but I have him in mine). Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 15, 2018 Administrators Share Posted February 15, 2018 Yes, he's in my allow list. He also has the XR500 and has me in his allow list. I had issues connecting with him a few days ago but neither of us have changed any settings since then. We both added each other to our allow lists when we bought the XR500 and haven't changed anything since then. I want to try it with a different player tonight that doesn't have an XR500 (and doesn't have me on an allow list but I have him in mine). In that case it might have been a general party chat issue that wasn't due to the Geo-Filter at all. That's a good idea, try that and let us know how you get on please. Link to comment Share on other sites More sharing options...
TheDude2850 Posted February 18, 2018 Author Share Posted February 18, 2018 The issue popped up with a different player last night. This player was already on my whitelist. When they connected to my PSN chat party, their icon on the map appeared as a triangle, indicating that the connection was rejected. When I clicked on the triangle, it brought up their handle/profile from the whitelist. I clicked on the "Allow" button again just to see what would happen and it appeared to fix the issue as they were then able to connect to me in PSN chat as well as join my party in CoD WW2 on PS4. So re-clicking the "Allow" button appeared to fix the issue, even though they were already showing as "Allowed" in the whitelist previous to all of this. So I'm not sure why that worked. I'll see if this fix holds the next time I play with them, or if I have to hit the "Allow" button again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 18, 2018 Administrators Share Posted February 18, 2018 Okay do let us know if that happens again. Just to be sure hard turn off the console then setup the Geo-Filter then boot up again. I have a hot fix I can send you that may also help if it happens again. Link to comment Share on other sites More sharing options...
TheDude2850 Posted February 21, 2018 Author Share Posted February 21, 2018 The fix appears to be holding so far. Haven't had any issues since. Thanks for the help. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 21, 2018 Administrators Share Posted February 21, 2018 Great to hear that, thanks a lot for the update! Link to comment Share on other sites More sharing options...
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