Have internet but apps wont load

[PuppetMaster]

can do

[Netduma Iain]

Thanks - we have contacted Bitdefender support too.

[Netduma Iain]

Hi PuppetMaster,

 

Below is their intial response. However I think adding chorome to the exception list may be not be the best solution. So I've asked them for a more refined solution. Below is their response in the meantime

 

In order to resolve this situation, please add the software to the Bitdefender exclusions lists. To do that, please follow the steps below:

 

A ). Exclude the files from being scanned by the Bitdefender Virus engines

 

1. Open the main interface of Bitdefender 2018 then click on the menu button from the upper left corner.
2. Select Protection from the left sidebar, then click on View Features from the right side of the window.
3. Click on the gear icon under Antivirus, then select the Exclusions tab
4. Click on the Add button next to List of files and folders excluded from scanning
5. Click browse, locate the files you wish to exclude, then click on OK
6. Choose whether to exclude the files from  on-access scanning , on-demand scanning or both, then click on Add.

B ). Exclude the process from being monitored by the Advanced Threat Defense module, which relies on identifying malware based on the behavior of the applications:

 

1. Open the main interface of Bitdefender 2018 then click on the menu button from the upper left corner.
2. Select Protection from the left sidebar, then click on View Features from the right side of the window.
3. Click on the gear icon under Advanced Threat Defense.
4. Click on “Add applications to the whitelist”
5. Select the process for the application you wish to exclude (a .exe file normally) then click on OK.

After you follow these steps, please restart the computer and check if the issue persists.

 

 

[Netduma Iain]

Update from Bitdefender on how to whitelist a website. Please do this for http://routerlogin.net and http://192.168.1.1:

 

To add a website to the Whitelist:

 

1. Click the B icon on the left sidebar of the Bitdefender interface.

 

2. Click the VIEW FEATURES link.

 

3. In the WEB PROTECTION pane, click Whitelist.

 

4. Provide the address of the blocked website or online application in the corresponding field and click Add.

 

5. Click Save to save the changes and close the window.

 

Only websites and applications that you fully trust should be added to this list.These will be excluded from scanning by the following engines: malware, phishing and fraud.

[PuppetMaster]

Update from Bitdefender on how to whitelist a website. Please do this for http://routerlogin.net and http://192.168.1.1:

 

! of the 1st things i done last night & it didn't work. I uninstalled it and got a new antivirus and poof works 100%

[Netduma Fraser]

Great thanks PuppetMaster, we'll have to work out what exactly is causing DumaOS to have issues with Bitdefender and try to create a workaround but glad we've isolated that as the issue and happy to hear you can now use the router properly.