BESTINWORLD444 Posted October 23, 2017 Share Posted October 23, 2017 Yes you made the correct choices for cloud. I'll check that ID and see what is happening. Your ping assist will allow you to get games outside your radius. everytime i use netduma in fifa 18 i keep getting fast forward lag and then i keep getting disconnected without the netduma i dont get dc and this didn't happen in fifa 17 Link to comment Share on other sites More sharing options...
Ivan Posted October 24, 2017 Author Share Posted October 24, 2017 Nothing change with or without netduma. I have matches with slow responsive and imput delay and around midnight super fast with crazy animations and uncontrolable players. seanc683 1 Link to comment Share on other sites More sharing options...
seanc683 Posted October 24, 2017 Share Posted October 24, 2017 I have the exact same issues also Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 24, 2017 Administrators Share Posted October 24, 2017 It looks like packet loss/jitter. What does internet diagnostics say? Link to comment Share on other sites More sharing options...
BESTINWORLD444 Posted October 24, 2017 Share Posted October 24, 2017 It looks like packet loss/jitter. What does internet diagnostics say? Ping Jitter Spikes Packet Loss Good Good Good No Loss Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 25, 2017 Administrators Share Posted October 25, 2017 Ping Jitter Spikes Packet Loss Good Good Good No Loss Do a ping plotter and then upload the picture here if possible please. Use a server other than Google preferably. Also do one with this IP: 159.153.28.49 Link to comment Share on other sites More sharing options...
BESTINWORLD444 Posted October 26, 2017 Share Posted October 26, 2017 Do a ping plotter and then upload the picture here if possible please. Use a server other than Google preferably. Also do one with this IP: 159.153.28.49 i have private messaged you the ping plotter thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 26, 2017 Administrators Share Posted October 26, 2017 Replied to your PM on what to do. Link to comment Share on other sites More sharing options...
Ivan Posted October 26, 2017 Author Share Posted October 26, 2017 hi fraser, I did other tests and my ping and tracerouting with easo.ea.com its hight 126/128 ms. i called upc and the technician did the same test from his place and its the same. Ea support told me they are perfect, the made perfect game, the servers working good so a prerecorder message with bullsheet. I opened a case with upc but im not sure that is ISP problem. So many peoples sent message with tracerouting on attach nobody less to 100ms. the good thing are i don't have packet loss. yesterday night my connection was terrible fast. scripting matches, crazy menus. i did the traceroute 128 ms Today the game was close to be perfect. i did traceroute the SAME. Same ping same route, same steps i think this is fake test to hidden the true. i dont understand when i play on the fut champion server netduma show me Francoforte ping 19ms and that is not indicator for a good game. the ping are always the same, the matches change. the netduma ping with that server are so many different in front at the path ping to the easo.ea.com I need good help because we have to clarify this situation on the deep fog traceroute to easo.ea.com (159.153.234.54), 64 hops max, 72 byte packets 1 r1 (192.168.88.1) 0.603 ms 0.302 ms 0.262 ms 2 * * * 3 ip-86-49-55-193.net.upcbroadband.cz (86.49.55.193) 6.796 ms 6.727 ms 6.267 ms 4 cz-prg01a-ra4-vla2156.net.upc.cz (84.116.221.225) 6.844 ms 7.071 ms 7.114 ms 5 cz-prg02b-ri1-ae10-0.aorta.net (84.116.137.18) 7.321 ms 7.224 ms 8.111 ms 6 213.46.180.82 (213.46.180.82) 6.965 ms 6.699 ms 7.951 ms 7 win-bb2-link.telia.net (80.91.249.179) 12.442 ms 13.325 ms 12.880 ms 8 ffm-bb4-link.telia.net (213.155.136.140) 20.196 ms 20.694 ms 20.698 ms 9 ffm-b4-link.telia.net (62.115.125.215) 19.817 ms 20.399 ms 20.630 ms10 akamai-ic-317158-ffm-b4.c.telia.net (62.115.149.19) 40.829 ms 40.354 ms 39.888 ms11 a72-52-48-192.deploy.static.akamaitechnologies.com (72.52.48.192) 40.450 ms 39.339 ms 40.029 ms12 a72-52-48-197.deploy.static.akamaitechnologies.com (72.52.48.197) 40.289 ms 39.578 ms 41.289 ms13 * * *14 a209-200-168-132.deploy.static.akamaitechnologies.com (209.200.168.132) 129.078 ms 128.868 ms 127.841 ms15 159.153.93.2 (159.153.93.2) 128.001 ms 128.287 ms 128.357 ms16 159.153.225.69 (159.153.225.69) 127.896 ms 127.878 ms 127.767 ms17 159.153.226.67 (159.153.226.67) 127.897 ms 129.339 ms 127.915 ms18 easo.ea.com (159.153.234.54) 128.735 ms 128.387 ms 129.053 ms Ping has started…PING easo.ea.com (159.153.234.54): 56 data bytes64 bytes from 159.153.234.54: icmp_seq=0 ttl=112 time=128.872 ms64 bytes from 159.153.234.54: icmp_seq=1 ttl=112 time=129.435 ms64 bytes from 159.153.234.54: icmp_seq=2 ttl=112 time=129.671 ms64 bytes from 159.153.234.54: icmp_seq=3 ttl=112 time=128.509 ms64 bytes from 159.153.234.54: icmp_seq=4 ttl=112 time=133.687 ms64 bytes from 159.153.234.54: icmp_seq=5 ttl=112 time=128.308 ms64 bytes from 159.153.234.54: icmp_seq=6 ttl=112 time=128.719 ms64 bytes from 159.153.234.54: icmp_seq=7 ttl=112 time=128.391 ms64 bytes from 159.153.234.54: icmp_seq=8 ttl=112 time=128.233 ms64 bytes from 159.153.234.54: icmp_seq=9 ttl=112 time=129.408 ms64 bytes from 159.153.234.54: icmp_seq=10 ttl=112 time=128.357 ms64 bytes from 159.153.234.54: icmp_seq=11 ttl=112 time=128.261 ms64 bytes from 159.153.234.54: icmp_seq=12 ttl=112 time=128.684 ms64 bytes from 159.153.234.54: icmp_seq=13 ttl=112 time=128.212 ms64 bytes from 159.153.234.54: icmp_seq=14 ttl=112 time=129.498 ms64 bytes from 159.153.234.54: icmp_seq=15 ttl=112 time=128.554 ms64 bytes from 159.153.234.54: icmp_seq=16 ttl=112 time=128.839 ms64 bytes from 159.153.234.54: icmp_seq=17 ttl=112 time=129.484 ms64 bytes from 159.153.234.54: icmp_seq=18 ttl=112 time=128.598 ms64 bytes from 159.153.234.54: icmp_seq=19 ttl=112 time=129.041 ms64 bytes from 159.153.234.54: icmp_seq=20 ttl=112 time=128.358 ms64 bytes from 159.153.234.54: icmp_seq=21 ttl=112 time=128.574 ms64 bytes from 159.153.234.54: icmp_seq=22 ttl=112 time=128.644 ms64 bytes from 159.153.234.54: icmp_seq=23 ttl=112 time=128.611 ms64 bytes from 159.153.234.54: icmp_seq=24 ttl=112 time=128.145 ms64 bytes from 159.153.234.54: icmp_seq=25 ttl=112 time=127.848 ms64 bytes from 159.153.234.54: icmp_seq=26 ttl=112 time=135.816 ms64 bytes from 159.153.234.54: icmp_seq=27 ttl=112 time=128.258 ms64 bytes from 159.153.234.54: icmp_seq=28 ttl=112 time=128.369 ms64 bytes from 159.153.234.54: icmp_seq=29 ttl=112 time=128.092 ms64 bytes from 159.153.234.54: icmp_seq=30 ttl=112 time=128.720 ms64 bytes from 159.153.234.54: icmp_seq=31 ttl=112 time=129.764 ms64 bytes from 159.153.234.54: icmp_seq=32 ttl=112 time=129.933 ms64 bytes from 159.153.234.54: icmp_seq=33 ttl=112 time=128.456 ms64 bytes from 159.153.234.54: icmp_seq=34 ttl=112 time=128.477 ms64 bytes from 159.153.234.54: icmp_seq=35 ttl=112 time=128.676 ms64 bytes from 159.153.234.54: icmp_seq=36 ttl=112 time=130.208 ms64 bytes from 159.153.234.54: icmp_seq=37 ttl=112 time=129.046 ms64 bytes from 159.153.234.54: icmp_seq=38 ttl=112 time=128.133 ms64 bytes from 159.153.234.54: icmp_seq=39 ttl=112 time=128.420 ms64 bytes from 159.153.234.54: icmp_seq=40 ttl=112 time=128.578 ms64 bytes from 159.153.234.54: icmp_seq=41 ttl=112 time=128.647 ms64 bytes from 159.153.234.54: icmp_seq=42 ttl=112 time=128.555 ms64 bytes from 159.153.234.54: icmp_seq=43 ttl=112 time=128.533 ms64 bytes from 159.153.234.54: icmp_seq=44 ttl=112 time=128.615 ms64 bytes from 159.153.234.54: icmp_seq=45 ttl=112 time=128.703 ms64 bytes from 159.153.234.54: icmp_seq=46 ttl=112 time=128.758 ms64 bytes from 159.153.234.54: icmp_seq=47 ttl=112 time=128.636 ms64 bytes from 159.153.234.54: icmp_seq=48 ttl=112 time=128.328 ms64 bytes from 159.153.234.54: icmp_seq=49 ttl=112 time=127.966 ms64 bytes from 159.153.234.54: icmp_seq=50 ttl=112 time=129.496 ms64 bytes from 159.153.234.54: icmp_seq=51 ttl=112 time=129.247 ms64 bytes from 159.153.234.54: icmp_seq=52 ttl=112 time=128.397 ms64 bytes from 159.153.234.54: icmp_seq=53 ttl=112 time=128.055 ms64 bytes from 159.153.234.54: icmp_seq=54 ttl=112 time=128.695 ms64 bytes from 159.153.234.54: icmp_seq=55 ttl=112 time=128.555 ms64 bytes from 159.153.234.54: icmp_seq=56 ttl=112 time=128.747 ms64 bytes from 159.153.234.54: icmp_seq=57 ttl=112 time=128.531 ms64 bytes from 159.153.234.54: icmp_seq=58 ttl=112 time=129.393 ms64 bytes from 159.153.234.54: icmp_seq=59 ttl=112 time=129.626 ms--- easo.ea.com ping statistics ---60 packets transmitted, 60 packets received, 0.0% packet lossround-trip min/avg/max/stddev = 127.848/128.923/135.816/1.211 ms Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 26, 2017 Administrators Share Posted October 26, 2017 You did a test on an EA server from California so I'm not surprised the ping is that high at all. If you do one with the ping I provided that will give us a much better indication of what's going on as it's an Amsterdam server. Link to comment Share on other sites More sharing options...
Ivan Posted October 26, 2017 Author Share Posted October 26, 2017 You did a test on an EA server from California so I'm not surprised the ping is that high at all. If you do one with the ping I provided that will give us a much better indication of what's going on as it's an Amsterdam server. i know the server are on Francoforte. but in anycase when i played Fifa 17 on fut champions(california) netduma show me 45/50 max. what do you think about that situation? why the support use the faking address for the traceroute like a gun to hidden the true? beacause if you read the answer of ea support the standard messages are: i have a problem. ok post traceroute. im sorry you have packet loss, hight ping, you are guilty. its not fifa problem. if we have a general problem all players have to complain but its only a little part of comunity, we are ok Link to comment Share on other sites More sharing options...
Ivan Posted October 26, 2017 Author Share Posted October 26, 2017 traceroute to 159.153.28.49 (159.153.28.49), 64 hops max, 72 byte packets 1 * * * 2 ip-86-49-55-193 (86.49.55.193) 7.271 ms 6.280 ms 6.373 ms 3 cz-prg01a-ra4-vla2156.net.upc.cz (84.116.221.225) 6.870 ms 6.802 ms 6.897 ms 4 cz-prg02b-ri1-ae0-0.aorta.net (84.116.136.169) 7.561 ms 6.353 ms 7.166 ms 5 213.46.180.90 (213.46.180.90) 7.270 ms 7.033 ms 7.233 ms 6 * * * 7 213.19.196.186 (213.19.196.186) 30.874 ms 30.628 ms 30.421 ms 8 159.153.18.122 (159.153.18.122) 30.936 ms 31.375 ms 30.884 ms 9 gosprodfeapp7121.ea.com (159.153.28.49) 39.457 ms 39.440 ms 39.677 ms Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 26, 2017 Administrators Share Posted October 26, 2017 i know the server are on Francoforte. but in anycase when i played Fifa 17 on fut champions(california) netduma show me 45/50 max. what do you think about that situation? why the support use the faking address for the traceroute like a gun to hidden the true? beacause if you read the answer of ea support the standard messages are: i have a problem. ok post traceroute. im sorry you have packet loss, hight ping, you are guilty. its not fifa problem. if we have a general problem all players have to complain but its only a little part of comunity, we are ok If the Netduma was showing you that low a ping to a server in California then it was a mislocated server on our map as it is impossible to have a ping that low to a place that far away. I can't answer how/why they do support the way they do.They likely have a ping in their mind that you can play the game on without too much issue and it will be higher than what you think. traceroute to 159.153.28.49 (159.153.28.49), 64 hops max, 72 byte packets 1 * * * 2 ip-86-49-55-193 (86.49.55.193) 7.271 ms 6.280 ms 6.373 ms 3 cz-prg01a-ra4-vla2156.net.upc.cz (84.116.221.225) 6.870 ms 6.802 ms 6.897 ms 4 cz-prg02b-ri1-ae0-0.aorta.net (84.116.136.169) 7.561 ms 6.353 ms 7.166 ms 5 213.46.180.90 (213.46.180.90) 7.270 ms 7.033 ms 7.233 ms 6 * * * 7 213.19.196.186 (213.19.196.186) 30.874 ms 30.628 ms 30.421 ms 8 159.153.18.122 (159.153.18.122) 30.936 ms 31.375 ms 30.884 ms 9 gosprodfeapp7121.ea.com (159.153.28.49) 39.457 ms 39.440 ms 39.677 ms Okay that's a bit more like it. Could you please do it using ping plotter please so I can see the graph, letting it run for 10 minutes as well will give as an idea of it's fluctuations during a game. https://www.pingplotter.com/download Link to comment Share on other sites More sharing options...
Ivan Posted October 26, 2017 Author Share Posted October 26, 2017 If the Netduma was showing you that low a ping to a server in California then it was a mislocated server on our map as it is impossible to have a ping that low to a place that far away. I can't answer how/why they do support the way they do.They likely have a ping in their mind that you can play the game on without too much issue and it will be higher than what you think. Okay that's a bit more like it. Could you please do it using ping plotter please so I can see the graph, letting it run for 10 minutes as well will give as an idea of it's fluctuations during a game. https://www.pingplotter.com/download do you want run during the game or its the same? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 26, 2017 Administrators Share Posted October 26, 2017 do you want run during the game or its the same? One doing nothing then another when you're playing would be good. Link to comment Share on other sites More sharing options...
Ivan Posted October 26, 2017 Author Share Posted October 26, 2017 Ok Frazier but when i play i have to use different router port. One fore xbox and one for mac Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 26, 2017 Administrators Share Posted October 26, 2017 That's absolutely fine Link to comment Share on other sites More sharing options...
Ivan Posted October 26, 2017 Author Share Posted October 26, 2017 Hi fraser, i did the test without gaming. sorry but im not skilled with this software. how can send you the result? i found a share page is it good? this is the address https://share.pingplotter.com/UHFqZ1gy5E7 let me know if its good or let me know if you want photo or text thank you Link to comment Share on other sites More sharing options...
Ivan Posted October 26, 2017 Author Share Posted October 26, 2017 https://share.pingplotter.com/JoawJiMoaFi gaming Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 27, 2017 Administrators Share Posted October 27, 2017 That's great thanks. Your ping to the server seems fairly stable, there are a few spikes here and there that you would probably notice while gaming but not a persistent thing all game. There are a few hops on your line that could be better but they're not terrible. Link to comment Share on other sites More sharing options...
Ivan Posted October 27, 2017 Author Share Posted October 27, 2017 Any suggestion? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 27, 2017 Administrators Share Posted October 27, 2017 You could contact your ISP and see if they could improve your route but that's a long shot. What is your modem/router before the R1? Link to comment Share on other sites More sharing options...
Ivan Posted October 27, 2017 Author Share Posted October 27, 2017 Tecnicolor Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 27, 2017 Administrators Share Posted October 27, 2017 What model? It could suffer from the chipset issue. Link to comment Share on other sites More sharing options...
Ivan Posted October 27, 2017 Author Share Posted October 27, 2017 Tc7200U Do you thing buying a gaming modem can improve everything? Link to comment Share on other sites More sharing options...
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