Wifi Drops after a few days

[LovedJames]

Hello Guys

I'm on the current version

 

I have been using the Netduma for less then a week and. It seems like when it works it's doing a great job. But after a few days. It drops the wifi even thou my the ISP modem is providing internet. For exsample I will be connected to the Netduma but no internet is being routed.

It happened last week I thought it was a fluke at first but it has happened more then once.

 

It looks like I received a defected model.

How can we exchange this model as quickly as possible.

 

Thank you for all your hard work.

 

Hello is there someone from the company that I may speak too.

I need to resolve this today. I have to go on a work trip later. So if I have to ship back the Netduma before work I will need to you guys to check my Netduma ASAP. Thank you

 

Also the first thing I noticed when I first connected it was that wifi light did not turn on. Even thou it's broadcasting and my devices are connected.

[Netduma Fraser]

Hey, welcome to the forum!

 

Please follow this guide: http://support.netduma.com/en/support/solutions/articles/16000022405-why-does-the-netduma-wifi-keep-dropping-out-and let us know if it resolves your issue.

 

The WiFi light will not appear at all - that is normal.

[LovedJames]

Thank you for your replay Mr Fraser

 

None of these threads have resolved my issue, I have been tackling this all weekend 

 

whats the next step

[Netduma Fraser]

What dates/times would you be available for a 1 on 1? If a replacement is needed we would collect it so you don't need to worry about it before going to work

[LovedJames]

i'm available now sir. I report for Duty at 1515, so if we can tackle it now, I would appreciate it.

[LovedJames]

hello?

[Netduma Fraser]

I don't usually do it immediately but PM me your Teamviewer details and I'll take a look