WMThunder Posted May 14, 2015 Share Posted May 14, 2015 Hi I ordered my Netduma router this precious Sunday. I'm in the U.S. Does it usually take this long to get the shipping info? The website said 2 days Link to comment Share on other sites More sharing options...
Administrators Netduma Luke Posted May 14, 2015 Administrators Share Posted May 14, 2015 Do you mean the tracking id? That should have automatically been sent on Monday when we dispatched your router. Let me know your order number and I can send it over to you if you don't have it. Link to comment Share on other sites More sharing options...
WMThunder Posted May 14, 2015 Author Share Posted May 14, 2015 My tracking info was never sent to me. My order number is #2424 Link to comment Share on other sites More sharing options...
Administrators Netduma Luke Posted May 14, 2015 Administrators Share Posted May 14, 2015 That's weird - might have gone to your spam. I'll PM your tracking id now. Looks like it arrived in Chicago on Tuesday. I reckon it will be with you either Saturday or Monday / Tuesday next week. Depends how quick customs are. Link to comment Share on other sites More sharing options...
WMThunder Posted May 14, 2015 Author Share Posted May 14, 2015 Thanks man no problem. Appreciate you! If I have any setup issues (I'm a little worried about it) can I email U for tech support? I'm really not smart at setting up routers. This is my first one. Link to comment Share on other sites More sharing options...
Administrators Netduma Iain Posted May 15, 2015 Administrators Share Posted May 15, 2015 Hi Thunder, Just use this forum, everyone is friendly and you'll get very quick responses. Also when we help you we also help people in future that have similar questions. Thats why we use the forum exclusively for tech support Link to comment Share on other sites More sharing options...
Alanero89fl Posted September 7, 2015 Share Posted September 7, 2015 Hello their netduma people. I live in Central America. Panama city Panama. I ordered this router not this past Saturday but the one before with Air Facilty PTY. And until today I still have not got a call back from the company to see if the package came. I called and asked them for the tracking number and everything went confusing for them. All they can tell me at the moment is that since I ordered it with the company under their name and not mine I should not worry because it will get there and will give me a call. Well this makes me nervous you know. Because it's expensive. With the company I'm with in order for them to get it here in panama It gets shipped to Miami and from Miami it gets here. It's only been a week and a few days but still... gets me a little nervous. I ordered it from the actual website. Link to comment Share on other sites More sharing options...
Administrators Netduma Luke Posted September 8, 2015 Administrators Share Posted September 8, 2015 Hi - I just replied to you via PM. What's your order number? We have never heard of Air Facility - is this who you have used for onward shipping to Panama from Miami? We can obviously only help you with the shipping you requested on your order from our site, which I assume was with DHL. Hopefully the router arrives soon as it'll be very cool to have one in Panama! Link to comment Share on other sites More sharing options...
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