SGTWarpath Posted January 5, 2017 Posted January 5, 2017 I have a Arris TG1672G and it does not connect to my modem please help. step by step. my internet provider is from TWC and It wont connect to my modem please help. I followed all of the quick guide start up but nothing. Please somebody help me I have an Arris model: TG1672G and my netduma r1 is not reading my modem. it says unidentified network. I already got my internet provider to bridge it and factory reset it but nothing.
XSXS Posted January 5, 2017 Posted January 5, 2017 Yuck that is a gatway, a modem and router in one. Can you get just a modem to use? if not you need to put that in bridge mode
Administrators Netduma Fraser Posted January 6, 2017 Administrators Posted January 6, 2017 Hey, welcome to the forum! Are you able to connect to the Netduma via ethernet and have an internet connection? Is it just a WiFi issue? Can you see a WAN IP in the Netduma device manager? Reboot from settings > miscellaneous and that should restore internet access. I've also moved the posts you made in another thread and merged it with your original post here.
SGTWarpath Posted January 6, 2017 Author Posted January 6, 2017 i can connect thru Ethernet the light is blinking but when everything is connected is saying that the network is unidentified. I have tried everything and nothing is working. my modem is already on bridge mode. I do not know what else to do.I cant even get to the device manager on the netduma.
Administrators Netduma Fraser Posted January 7, 2017 Administrators Posted January 7, 2017 So you have an internet connection when directly connected to the Netduma but you're unable to access the Netduma interface and it also shows as an unidentified network on Windows, is that correct? Can you follow this to see if you can access it please http://support.netduma.com/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-help
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