Need 1on1 help

[Wellcraft]

Recently changed modem and my netduma internet will go in and out.

 

thank you

[Dillinger]

Hi there - we are going to need a bit more information than what you have provided.  Here is a handy guide that will help us get you the right person to assist.

[Netduma Fraser]

Please provide the information asked for. Is it wired drop outs or wireless? Do the dropouts occur when directly connected to the modem?

[Wellcraft]

Hi there - we are going to need a bit more information than what you have provided.  Here is a handy guide that will help us get you the right person to assist.

 

 

Please provide the information asked for. Is it wired drop outs or wireless? Do the dropouts occur when directly connected to the modem?

 

the drops are both on hard wired and wireless devices. The duma is connected to my modem and then the devices are connected to the duma via wire and wireless. Right now i had to connect my computers hard wired and wireless directly to my att modem in order to use them.

[Wellcraft]

bump for some help?

[Wellcraft]

As a customer since COD AW i was happy with this companies support but clearly it has dropped off severely! The main reason i bought the duma was due to its tech and support which was a high selling point for a non techy person like me. Now i have a router that is useless at this point in time on my desk and have asked for support with no results. I even went as far as sending a PM to the person who helped me a yr ago Crossy i think his name was but no reply in well over 24hrs. As a paying long term customer i am very dissatisfied and i guess will have no choice but to package up this duma and set it aside at this point and just use my ATT modem/router only which i did not want to do.

[Wellcraft]

Crossy is working with me now thank you

[Wellcraft]

Issue resolved thank you Crossy for the help!

[Netduma Crossy]

Issue resolved thank you Crossy for the help!

 

No worries - will close the thread now it's sorted. Factory reset fixed it.