Mr.Calmdown Posted September 6, 2016 Share Posted September 6, 2016 We have internet through xfinity. Our firmware for the Netduma router is 1.03.6h. We have no connection. Our router's model number is DPC3939. We called xfinity and they put the modem (their modem) into bridge mode and we are now unable to connect to any internet connection (wifi or hard line) Link to comment Share on other sites More sharing options...
II N3MES1S II Posted September 6, 2016 Share Posted September 6, 2016 reset the modem Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 6, 2016 Administrators Share Posted September 6, 2016 Hey, welcome to the forum! Power off both your modem and your NETDUMA. Power up the modem and after one minute, power up the NETDUMA. Link to comment Share on other sites More sharing options...
Mr.Calmdown Posted September 8, 2016 Author Share Posted September 8, 2016 Thanks. We'll try that and see how it goes. Any other recommendations are greatly appreciated! Link to comment Share on other sites More sharing options...
Mr.Calmdown Posted September 8, 2016 Author Share Posted September 8, 2016 Thank you! Now can't get connected to the wifi. The password on my Netduma is saying it's not valid. Plus the wifi light isn't lit on the Netduma Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 9, 2016 Administrators Share Posted September 9, 2016 Thank you! Now can't get connected to the wifi. The password on my Netduma is saying it's not valid. Plus the wifi light isn't lit on the Netduma If you've reset the router the password will now be "netdumar1". The WiFi light won't appear, that is normal. Link to comment Share on other sites More sharing options...
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