TEH BUTCHER Posted May 11, 2016 Share Posted May 11, 2016 Our WIFI connected thermostat is having issues "Authenticating" but every other wireless device in our home has no issues. The thermostat company of course is blaming the router and this is their email response. Does any of this make any sense at all as far as possible solutions? --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Thank you for sending the pictures. It seems that the connection issue is coming from you router. I believe the wireless standard on the router needs to be changed in the settings. Below are the router specifications for Sensi. Your ISP can help make these changes for you. Update the firmware. Check to see if your router is running the latest firmware version available. If you don’t see any firmware updates available on your router utility, make sure to check the manufacturer’s website for your specific model. They may have a firmware update available on their website. If no updates have been available for the last couple of years, or if your hardware was manufactured prior to 2010, it may not comply with 802.11n standards. If your hardware is provided by your Internet Service Provider, you may have to contact them to have your firmware updated. If no update is available from them, try resetting the router to factory defaults (see below).If that does not resolve the issue, ask to be provided with different hardware. Reset your router to the factory default settings. It could be that some settings were corrupted over time because of electrical storms or power outages. Reference your router manufacturer’s instructions for assistance. *Please note, if you use a different SSID or passphrase after the factory reset, you will need to reconnect other devices to the network. Take note of your SSID (network name) and passphrase to reset after the factory default. Set the security to WPA2 with AES encryption. Set the 2.4GHz band to the 20MHz channel width. Test to see if Sensi connects to your router. If it does, try adding back any custom settings to your router configuration. Configure dual bands (2.4GHz and 5GHz) with different SSIDs/network names. This will allow you to connect the faster, higher data rate (streaming) devices on the 5GHz and keep the lower data rate devices (printers, thermostats, home automation, etc.) on the 2.4GHz. Disable “MAC Address Filtering.” Don't use WPA/WPA2 mixed mode, if possible. We recommend WPA2 with AES (CCMP) encryption. · Set the 2.4GHz band to the 20MHz channel width. Open a port/port trigger. You can try setting up a custom application rule, or pinhole, on your router firewall. You need to allow TCP on destination (outbound) port 8091, and source (inbound) port 1024-1123. Also allow UDP on outbound port 8092, source port range 1024 to 65535. Make sure the router is compatible with IEEE (Legacy) Power Save Polling. This is what the thermostat uses to stay connected to your network. The thermostat is a White‑Rodgers 1F86U‑42WF Sensi Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 12, 2016 Administrators Share Posted May 12, 2016 Hey Butcher, lets see if we can get this resolved. Are you on the latest firmware 1.03.6? You can set the wifi security to WPA-PSK2. Use a wifi analyser to find the least congested channel and change to that also. You can do those custom port forwarding rules in settings > port forwarding. Link to comment Share on other sites More sharing options...
TEH BUTCHER Posted May 12, 2016 Author Share Posted May 12, 2016 Yes I'm on the latest firmware. Security is set to WPA-PSK2 I have used a Wifi analyser to find the best channel and it is set. (all of this had been done previous to this help thread). I looked at the port forwarding page and wasn't exactly sure how to input those values can you attach an imagine of a port forward page set up as defined in my post? I want to make sure I input it correctly. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 13, 2016 Administrators Share Posted May 13, 2016 I'd do 3 separate rules like this: Start & end 8091 TCP Start 1024 & end 1123 TCP Start 1024 - 65535 UDP Input the IP for your thermostat into IP address and apply. Link to comment Share on other sites More sharing options...
TEH BUTCHER Posted May 14, 2016 Author Share Posted May 14, 2016 So the port forwarding settings are independent of any of the configurations via profiles correct? So when I set up the rules I won't have to worry about adding them to profiles? Link to comment Share on other sites More sharing options...
TEH BUTCHER Posted May 14, 2016 Author Share Posted May 14, 2016 You can close this or mark it answered so far so good on the port forwarding. I reset the router and the stat connected when it came back up. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.