Davieboy300 Posted March 11, 2015 Share Posted March 11, 2015 Hi i'm having trouble with my R1 connecting to the internet followed the instructions but no luck i'm on bt infinity is there something eles i need to do? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted March 11, 2015 Netduma Staff Share Posted March 11, 2015 Hi i'm having trouble with my R1 connecting to the internet followed the instructions but no luck i'm on bt infinity is there something eles i need to do? Please could you list how everything is set up. e.g HomeHub >> R1 >> Other devices It might be a good idea if you upgrade to the newest version. Is the ethernet port plugged into port one of the R1 (PoE Port)? Have you reset both the R1 and the Router/Modem you are connecting the R1 to to? Link to comment Share on other sites More sharing options...
Guest Netduma_Iain Posted March 11, 2015 Share Posted March 11, 2015 Thanks Crossy, Also can you checkout the BT threads here, are any of these your modem? http://forum.netduma.com/forum/17-modem-isp-installation/ Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted March 11, 2015 Netduma Staff Share Posted March 11, 2015 There is also a quide here if you are on HH 4/5 but I think it will also work with other HHs HH = Home Hub http://wiki.netduma.com/doku.php?id=bt_home_hub_5 Link to comment Share on other sites More sharing options...
bagsta69 Posted March 11, 2015 Share Posted March 11, 2015 On the netduma panel in the left hand column look for settings, Click on that then click on WAN On the PPPoE page click PPPoE enable, Then your user name will be [email protected] Password is BT Scroll to the bottom of the page then click Apply. Please let us know if that works (I am also on BT Infinity and this works for me) Link to comment Share on other sites More sharing options...
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