Copacabanah

Hello Fraser,
I hope you are doing well.
A little update. I found out that we have a fibre hybrid connection Coax/HFC and no FTTH.
So know we know where all of this instability is coming from. This connections are even used by more then one user. Leading often to internet outages for a longer period of time as well. lol.
End of the story, after a lot of back and forward we were able to cancel our contract and will be able to change our provider, who can provide real FTTH. 
 
Let’s see what is happening then with the ping 😍
have a great day and stay cool, it’s hot out there 😅

Excellent detective skills! Hopefully you'll see a real improvement with the change, do let us know. Thanks and you, sweating too much right now 😂

You are answering so fast 😅
this support is from another world.
Yes, I will from now on just disable the latency in the interface… better for my head 😆
Before I was connected to Madrid with geo filter on radius but the ping was still around 45ms.
Now, Geo filter without radius but fencing would finally just connect me to Madrid and Madrid only. Before I had radius enabled it showed Madrid but apparently it was not. Now I constantly have 32 ping with ping stabiliser enabled. Will not touch it anymore 😅
Better is just possible with an other ISP I would say so I am happy. I loosened the radius because I thought anyway in Madrid I have the same ping then in Amsterdam or France.
its insane with how much force the game tries us to put somewhere else due to SBMM/EOMM. It’s ridiculous… at the cost of our connection 😅
thank you Fraser once again 💪🏼
 

The routing is really done to your ISP, in which case the only workaround you can employ is a VPN like you mentioned so Exitlag in theory should give you better routing to game servers in this scenario.
Damage to cabling can effect the ping yes, it would really depend on what has happened.

That's great to hear, you're very welcome, thanks for the update!

It could be ISP congestion or your routing to that particular server. 45ms is probably about right but it does depend on the servers, I get 40ms to Apex Spain servers for example. I suspect it will start to improve this week

Thank you Fraser for your fast reply!
That is actually a good possibility. I will keep an eye on it and loop back if necessary.

I am quite confident this will be due to the Easter holidays - more people playing the game (especially because of the update) so there is more load on the game servers. More people online/at home also means more ISP congestion and so with those two combined this could account for increased ping and decreased game performance. It's unlikely given you've not changed anything why pings would suddenly rise.

Thank you for replying so fast, the 14ms is average was under load. 
Ouch, I just realized that I was making the test with the Congestion Control percentage with automatic enabled and not always.. I was wondering why the test was still showing up to 1000mbs download... Thats why adjusted the main download/upload speed at first place...
Amateurs at work 😅 I will run the test then again as soon as possible like you said, while experimenting with the percentage and always enabled to get the right results. 
Afterwards I will provide you then with propper screenshots as well. 
Thank you for your support and have a great rest of your day! 

Yep sorry about that, just best to avoid that server all together! It's possible it is mislocated on the map though so if you can provide the ID of that French server I can double check.
That's great to hear and thanks for the kind words! You have a great night too!