endo2406

Will try that now Fraser, just want to mention that it went down again and has just come back now. Not seen it happen twice in the same day before, will try this now thanks

Hi Fraser Some tests I found pointless to do due to getting the same result for auto setup so I just left those (I planned to do 3 tests with each auto setup configuration). Thanks for getting back to me with your recommendation, I will these things out. Just want to inform you that my internet just dropped now (at 5:07PM) and came back at 5:14PM I have attached the log file if it helps. All I was doing was just watching a youtube video, had discord and steam running and then noticed everything losing connection, no other device on the network except my phone, I checked Virgin Media's service status and that resulted in no issues found in my area, my Hub and XR500 had all white lights to indicate it was fine, so it must be the gaming router that causes this? log-1688919590150.txt

Hey Fraser did you have a chance to take a look into the tests? Thanks! Also have a side question - is it possible to merge to devices that are the same? My other PC connects via WiFi and ethernet, and it splits the bandwidth allocation due to that, so its not as ideal since the bandwidth is for the same device and could be split out better?

Thank you! Let me know if there is any other information you may need!

I'll send over a log when this next happens, it last happened on monday/tuesday. It's often that other devices are slow, such as my mobile on certain sites. I can confirm it's to do with the QoS setup as I can access those sites perfectly fine on 4G. I have attached my tests that I did extensively by using the auto setup for setting QoS as well as using it's advanced setup for tweaking it for potential gains. I did both for DMZ and modem mode just to see and also give yourself an insight to how it is performing. I ran all QoS configurations through the connection benchmark, waveforms bufferbloat, and pingplotter. I've also done manual QoS configurations based off disabling QoS and running speed tests through Duma to give me speeds. I am not sure how helpful these reports will be to you, but hopefully they will give you an insight into helping me dial in the best settings. One thing I noticed that you may see in the folder is that setting speed to 500 (manual) and 396 (from recommended QoS disabled speed) kept giving me 100% on download which seemed pointless imo? although setting anti spike settings changed this. Just an FYI on these tests, they were done on the XR500 V2.3.2.134-dumaos33-rc13 firmware version with full factory reset, and my old Hub 3.0 which may have had a fault (I have a new one now). tests.7z

Hi Fraser, one thing I have noticed is that sometimes my devices will lose internet, I could be on the tv and it will buffer a stream, or can't access certain sites on my mobile phone. Or I completely lose connection on the PC (all while no games being played / other devices being used). I notice that when I completely disable QoS in settings everything comes back to normal. Is this to do with my settings? Or is this a known thing with the beta firmware?

Hi Fraser, sorry for the late reply. I have been testing thoroughly which I am hoping help gives you an insight into the issue. I have however noticed recently that my virgin media hub 3 router is showing a constant red light and I have just contacted them and been informed that there is a connectivity issue in my area. I will wait for this to be resolved and get back to you so that my results and reply is 100% accurate, thanks!

Back in router mode with DMZ set, I tested going from 95 / 95 all the way to 15 / 15 spikes stopped at that point (where 15 / 15 is equal to 79.1mb / 5.4mb). From there I lowered by 1% to get to the 5 / 5 I previously had in modem mode (you can see it more stable at the end of the graph where it is set to 5 / 5). Seems like it didn't make a difference switching to DMZ and router mode? Is it worth trying the beta firmware for auto setup on the QoS?

My bad, I forgot to mention that when picking it back up again. I changed it to modem mode when I was playing around where I gave up for a while, then just forgot I left it in that mode when coming back here. I will switch it back now and re-run the tests (from 95% going down in 5% intervals) and get back to you. Thanks!

No, all devices are going through the XR500, I have turned off all wireless in my virgin media router. Would you like a screenshot of my device map? Also to clarify, I am in modem mode for the router currently.

Hi there! Could I also get added? (XR500) many thanks!

I have tried sliders both up and down (up to 95% yes), I noticed that it was just worse if I increased by those intervals, so figured it would lower the the ping when I decreased by those intervals. If it helps, I have attached the data file for pingplotter so can see increases by 5% from the above settings used all the way to 95%. Below is a screenshot of the graph too: bbc.co.uk.pp2

Hi Fraser, thanks for getting back. I have attached my settings. Below you can see a test I did now where I went from 70% / 70% (368mb / 25mb) and decremented both sliders 10%, you can see it gets stable when I am on 5% / 5% (24mb / 1.8mb). I was downloading a game, watching a youtube video, and listening to spotify to saturate my connection. My pc is the only current active device on the network (other pc is turned off). The devices on my network is two gaming pcs (sharing same bandwidth allocation and most), a PS4 pro, tablet/phone devices, macbook and two tvs. I did a speed test before and changed the speed settings to what I got from speetest.net (527 / 36). Thanks for your help, let me know if you need any other information!

Hi Fraser, I took a break from this as I just couldn't work it out. Come back again and still having issues getting a stable result. I think I have chased myself down a rabbit hole with completely misunderstanding how it's suppose to work and I am probably doing something stupid. As the last settings I tried with pingplotter running was 20mb download set and that was stable while watching a youtube video and downloading a game. This just doesn't sound right for a 500mb connection? 20mb just seems so little to be setting comparing it with the 70% recommended setting to begin with from the guide. That's why I think I am doing something stupid and I am completely misunderstanding it's use. Anyway, I read the guide you sent me for QoS again, and it said at the bottom to contact here if I need help with dialing in the settings I should use, I assume that's just following the conversation here? Thanks!

Seemed to find a temp sweet spot on and off downloading a game via steam, and playing with sliders and bandwidth allocation to see the line stay stable. However, I noticed that it would creep back up an go bad again. I paused downloads and ran speed tests with QoS disabled. Noticed I was getting different speeds so adjusted the QoS settings in accordance by lowering the sliders more. This would make the latency stable again but I noticed I had to repeat this. With the speed tests I noticed that in dumaOS I was hitting 248/330 but I could go straight to speedtest.net and hit around 540 speeds (I am on a 500mb package). So not sure which one to go off? Should I be relying on the dumaOS one and set it to the lowest speed I am getting in QoS? Right now my sliders are at 23% and 39%. Thanks!

Did a couple of quick runs with QoS enabled at 95% and "Always" as you mentioned to start with: slack and browser running: nothing else running: Just wondering since its already set at 95% high, if these latency spikes are a concern since the guide mentions to look at ISP? Or do I just keep tinkering with the values to find something better as you also mentioned?

Some tests where with nothing else using the internet (no browser open or apps, other devices not using either), others were with just browser open, and a couple of things in the background running like slack and discord (discord just running, not connected to a server) also no other devices again using the net. Definitely no saturating and wasn't using QoS because I was using the ISP router. Switched to nighthawk using DMZ and attached a couple of tests with QoS disabled: with slack, discord (only open), an browser Nothing running I've kept QoS disabled as I thought I needed to test how it was before enabling that and also using the xr500, wasn't sure at this point because of seeing the latency spikes / packet loss if this is something I need to speak to my ISP about (like the guide mentions) and if this was going to be of any problem trying to get a quality connection. Sorry if I have misunderstood!

Hi Fraser, I've been looking into the guide you linked, ran a few pings and found my latency spikes and also certain tests gave me packet loss. In regards to the ones attached below where its mainly/just latency spikes, is this something I should contact my ISP about? google.co.uk bbc.co.uk

Ah that's great to know thank you Fraser! Started to get down a rabbit hole with the values 😂 I will have a look at the guide you linked and your advice, thanks for all your help!

Hi Fraser! I am just testing with waveform's bufferbloat tool, and recently the connection benchmark one in DumaOS. Latency for download is usually around +20ms. Haven't really tried in game yet! I just assumed I could use these test tools to get it right then just play away, guess I am wrong?

Hi, I have tested different slider settings and speed settings, just can't seem to get the latency down Not sure what I could be doing wrong, any suggestions?

Hi Fraser! Thanks for the prompt reply! I initially got confused with the DMZ setting, as the XR500 shows the WAN ip starting with 82 as apposed to 192 in the ISP setting. I've added the last two digits into the DMZ setting and the WAN ip changed now completely starting with 192. I assume that's right? Probably a stupid question, but do I switch the ISP router back to modem mode? Or do I just keep it in router mode an the DMZ will just work its thing like this? I've also turned off wifi 2.4 and 5ghz in the ISP router as I assume the XR500 will just manage that. I will have a look at the link you send thanks, if I have any other questions, I will fire them over this way! Thanks.

Hi all, Looking for help/advice on setting up my XR500 that I just got. My ISP is Virgin Media and my package is 500mb download. I have the Hub 3.0 and have switched it to modem mode. I've had a look around to see what kind of settings with a similar setup to me I should have, and I noticed past users mentioning to set the WAN IP from the XR500 to the DMZ setting in the VM Hub settings. Not sure if I am doing it wrong but I don't have the flexibility in that setting area to input my own custom ip, as the only option I have is to add the last two digits to the end of a hardcoded IP (greyed out). Anyway, from initial setup I factory reset the XR500 upon receiving (refurbished) and installed the latest firmware. Here is some results: BEFORE with isp as router: https://www.waveform.com/tools/bufferbloat?test-id=0d6a49bd-3034-4daa-8a08-330d45d9232b https://www.waveform.com/tools/bufferbloat?test-id=52192f90-ac4c-4210-bae4-709f854cc431 AFTER with XR500 (QoS and goodput disabled): https://www.waveform.com/tools/bufferbloat?test-id=23d78412-14e4-4b8e-baa8-544233c59f34 https://www.waveform.com/tools/bufferbloat?test-id=1493c86d-35be-4840-840a-3ced0fd7a868 AFTER with XR500 (QoS - 70% 70% and goodput enabled): https://www.waveform.com/tools/bufferbloat?test-id=4f6d488b-d019-4b8e-9090-f4c77acfffed Now I noticed the before with ISP and after enabling QoS with xr500 they seemed to give similar results. I am a total noob here, so not sure if I am suppose to enable QoS? It just seems that I get worse results based off that? Just to clarify, my setup is two gaming pcs (one mostly wireless and one always wired) so not sure what to set as bandwidth allocation either. Any suggestions/advice is appreciated, many thanks!