Mr MuRFiE

As asked here https://forum.netduma.com/topic/53546-fixed-cpu-usage-spike-issue-coming-next-week/#comment-395251 I have started this topic because I too have experienced similar issues with what feels like latency spikes/Stuttering in online games, while using internet optimiser on the Telstra smart modem Gen 3. My Smart Modem Gen 3 is (Was) running. DumaOS Version 3.3.157 Now among other issues as posted on other threads by me, there seems to be something causing this version of DumaOS to not run well at the moment. I can now confirm that I do not see CPU usage spikes that reach 100% like in the thread linked above. I experience these spikes while playing MW3 and I do see CPU usage getting readings of 60% but that seems normal when underload. After testing over many days resetting modem, resetting DumaOS, factory resets nothing seemed to fix it, I know it's not MW3 server side as my children experience this also on fortnite and other online games. What I have discovered is, that when I disabled internet optimizer my issues with latency spikes went away, I have no issues and it feels all smooth again. I have FTTP 250/22 connection, with DumaOS activated, I get latency spikes 2 - 3 times per online match. with it deactivated I get no spikes. Not sure what's causing this and other issues plaguing this version of DumaOS on Telstra modems atm, but it's enough for me to stop using it until a new version is released.

I don't have much knowledge regarding reading the logs but tend to agree it appears as though the IP Lease is renewing each time. Which shouldn't happen. I'll wait to hear back from you.

I have included the log as soon as it disconnects WI-FI and the also included the log when it reconnects WI-FI Going by the time difference it's about 20sec disconnection period..... 08:16:14 - 16 08:16:34 I wait for your reply. Again, thanks for your help. Disconnectlog-1705353406944.txt reconectlog-1705353439902.txt

Fair enough. Thanks for the help.

This is strange. I now know it's not the booster causing this, I just tested it without the booster connected and it did the following: Added static IP address via smart modem settings for my mobile phone, which is connected via Wi-Fi, within 20 sec from what I could tell, I lost Wi-Fi connection to 2 google nest devices. I also know that my son's laptop and Xbox also have disconnected on other tests. I do not loose internet to hardwired devices as they are still connected, and the modem has not rebooted. It's not a major issue, but since I have recently factory reset modem due to other issues I have had to rename and add static IP addresses for all my devices again, so this is very annoying and i don't remember this happening in the past.

Ok thanks. Any info on when next version will be released? Also, if I change the QoS Upload via the mobile app, will this still function on my modem considering its not added yet at my end.

Update: It's not a booster issue after all. I believe that when I assign a static IP address to any device it disconnects my WI-FI devices, whether it's on the main modem or the booster. Hence the title changes in the title of this post.

Just noticed that the ability to alter bandwidth Allocation for both download and upload is missing when trying to do this via DumaOS Telstra Internet Optimiser, but it can be done if you use the mobile App. Is this deliberate? See screenshots below. there is no option on Gen 3 to switch between download and upload.

I feel that I have been experiencing unexplained Latency spikes. Not sure if it is caused by this issue. How can I help to determine if this also an issue on Telstra DumaOS?

Will this also be fixed for the Telstra DumaOS version?

I already have the Wi-Fi Split into separate bands, so it's not that. I think there is an issue with the device manager in DumaOS. I will do further test with Internet optimizer turned off and just use the Telstra Modems settings to change device names and seem if that does the same thing. I'll give you an update with my findings in the next few days.

This issue is odd. It appears that the booster only sometimes reboots when changing device names and assigning static IP addresses. I have since discovered that sometimes it's just google nest devices disconnecting. If I assign a static IP and change device name to any other device that are not a google devices, my google nest devices will still disconnect. With the testing I have done it's a little inconsistent.

Yes, it's only when booster is connected, Modem doesn't drop out, just the booster. I might do a factory reset of booster and see if that helps.

I use a Telstra 3 Gen Modem, as well as a Gen 3 Booster. I seem to have this problem that causes my Booster to reboot every time I change device names and apply a static IP address through the DumaOS & Modem Settings, even if the device is not connected to the Booster itself. Is there a reason for this or is this a possible bug? Also, if my device IP are not set to a static IP and then the IP lease causes a change in IP address on a device, I believe my booster does the same thing as above, as I get regular dropouts from booster only. Any feedback would be appreciated.

UPDATE: Issue has now been fixed.

Thanks for the reply, I am getting nowhere with Telstra, have lodged a complaint with them and with the TIO, they know the issue, they call it a Jumping fault, as their systems think I'm on Gen 2 modem, but I'm on Gen 3 Modem, so serial number and mac address can't talk back to Telstra, hence why I can't activate internet optimizer or get my land line working. But for some reason no one at Telstra is fixing the issue, they even said they would send me out a new Gen 3 modem but sent a gen 2 instead, they said it would be fixed at their end within 24 - 48 hours, since 15th Dec, it's a joke and a nightmare dealing with their faults service. Now, I know you guys can't do anything, but if @mannrs can advise me with any info on this it would be appreciated.

Hi, I just recently upgraded from FTTN to FTTP, all went just ok, and my service works, but after many calls to faults and with very poor help service, I find myself in a situation where the system believes I'm still on the Gen 2 white modem and has a S/N & Mac Error when trying to communicate with my Gen 3 modem which was fine before upgrade. Faults department keep telling me it will be fixed in 48 hours, and I understand its Xmas time, but today was my 3rd call back to them since the 15th of Dec and I got the same reply. What this means is because the service can't communicate with my Gen 3 modem, it stops me from getting firmware upgrades, but also prevents me from getting Internet Optimiser Activated on modem, as in my Telstra app is says that it is activated. Not sure if you guys can fast track the issue I have, so I can get optimiser up and running again. Any help or advice would be appreciated.

Ok, I will wait for you guys to test it out. I am not even 100% sure it is because of a google device, but I have tried to monitor the pattern of modem reboots and it seems to happen after the google speaker has been in use, however, when I try to recreate the issue and I have had no luck, as it's been stable for the last 4 days. One thing I did change from last dropout, was to reboot google speaker, change DNS Servers on Telstra Gen 3 Modem from OPEN DNS IPv4 Primary 208.67.222.222 Secondary 208.67.220.220 to Telstra DNS (Primary) Google 8.8.8.8 (Secondary) I am just waiting for a dropout, as it normally happens within the 3–5-days. I have also turned off Wi-fi 6 Anyway, thanks again for your help, and if you ever have new beta firmware updates for the Telstra optimiser, I am happy to try it out.

Ok, thank you for that, I will wait further instructions.

I appreciate all your efforts. I am open to a remote session, but I'll have to get back to you on day and time, I'm in Melbourne Australia. It may have to be in a few weeks, in the meantime I can troubleshoot a little more. When using Wireshark can you give me any info that I should be looking out for?

Thank you

@mannrs Just an updated, I am still having dropouts every 3-5 days when using Telstra Optimiser. The update didn't seem to fix my issue. I had a drop out this morning for no real reason. The only thing I did was command a google speaker to pause music.

Thank you @mannrsI will keep you posted.

@mannrs @Netduma Liam Thank you, I look forward to the fix. If possible, please let me know when it's been implemented.

@mannrs @Netduma Liam Just Dropped again today, here are the logs. Note* I don't have these dropouts when I deactivate Optimiser logs 24-02-2023.txt