mannrs

Hey @DanielH, no we load the Duma features on top of our existing device/modem firmware operating system. So in your case it isn't related Netduma with the Gen 2 to Gen 3 performance difference. Is your gaming PC or Console connected via WiFi or Wired? If WiFi, I can only think that the Gen3 is steering towards a different radio band/channel thats not as ideal as what the Gen2 is. Our team can have a look at that for you, so if it is WiFi, send a DM of your serial number and I'll try to find someone to check it out if you like. However if its wired LAN, really not sure what the cause could be.

Hey @DanielH, is Internet Optimiser running when your connected with the Gen3? To clarify, Netduma's software is only running on our Smart Modem's when Internet Optimiser is able to be activated.

Hey @Mr Rohbot, @Fairypusher Telstra Game Optimiser was our initial launch of DumaOS on our Smart Modem's for home internet, it was a paid subscription. In late 2022 we replaced/refreshed this to become Telstra Internet Optimiser, following the Netduma team broadening DumaOS's prioritisation abilities beyond gaming traffic to work from home applications like Zoom, MS Teams, Webex etc. And at that point we changed it to become an included feature with our broadband plans. We dont yet run DumaOS 4, but future versions of Internet Optimiser will. Then at a mobile network level unrelated to Netduma, we have an addon for our 4G/5G mobile plans known as Mobile Latency Optimiser for mobile gamers and other on the go real-time uses (https://www.telstra.com.au/optimisers/mobile-latency-optimiser).

Hi @Mr MuRFiE, yeah it was us disabling whilst testing a fix for some other issues, have DM'd you

Hi @George C, was your modem the Gen2/DJA0231? If possible could you please PM me your modem serial number please And likewise @Judge Fred if you could do the same (for your old modem)

Hey @MuRF FuRY yeah we are still planning updates for the Gen 3 device to include Internet Optimiser updates this year, unfortunately theres just been activity with other modem devices taking priority. However related to your other message about not seeing CoD in the list we actually are working right now on rolling out Netduma Application Library updates which doesnt require a whole firmware upgrade (is downloaded daily), I'll PM you for details.

Hi @netuser, afraid we dont have a date to report for the full 1Gbps plan support, it will be next year. But if you like, I can enable it manually for you and your welcome to monitor performance to see if your happy with it like MurF. Just PM me your @bigpond.com service ID (is on your invoice and in MyTelstra).

Hey @MountainMuse Most of the changes are related to the underlying firmware, notably; bug fixes of slow occurring memory leaks, 5Ghz WiFi channel changing improvements, Telstra booster interoperability bug fixes. For DumaOS it was: A bug fix to do with improper Factory reset handling, bug fix to with Network Priority/Auto-Enable congestion control reliability, a stability bug fix to do with hardware acceleration that could cause a crash in rare scenarios

Hey @MuRF FuRY, We'll be aiming to bring the features to our Gen 3 and any future modems. There's expected to be hardware challenges to enable them on our Gen 2 and older modems.

Can confirm we will bring DumaOS 4 features to our newer Smart Modem's types over the next 12 months.

In 2024, but being anymore specific and I'd be setting myself to be a liar, just because lots of other factors determine when and what updates go into the firmwares which changes month to month.

Yep - definitely for the Gen 3, hopefully for the Gen 2 gateways.

Thats right - When enabled with all features, our Gen 2 Smart Modem's hit a performance ceiling of ~450Mbps and Gen 3 hit around ~700Mbps. So we dont offer it to Ultrafast because of the potential to restrict a customers maximum achievable plan speed. There is however imminent progress in using on-chip hardware acceleration capabilities to process the prioritised traffic at full rates and solve this issue.

Hey @MuRF FuRY yeah upgrade pushed through - Apologies! I trampled your DumaOS settings by forcing the upgrade (device names, dashboard etc) sorry about that. Notable change/improvement with this firmware version is that Upload congestion control will follow Auto-Enable, where previously only Download did. And upload prioritisation should generally be a bit better. I'd suggest trying using Auto-Enable again, because this will mean when your not gaming all of the connection bandwidth will be available rather than sacrified. Quick poke around your device before the upgrade and some suggestions; I'd suggest using the web interface http://192.168.0.1/ from your mobile or desktop, rather than the DumaOS app. We (Telstra) dont specifically advertise or test the Netduma mobile app for use so there will be occasionally feature/functions that dont align with the Telstra firmwares (example being data history), that can make it confusing for you. And when troubleshooting gaming performance, I'd suggest in the first instance use the default priority rules instead of creating specific ones (unless you have to). Reason being that DumaOS' receives periodic over the air updates to the app/protocol definitions as game servers/app protocols change, and the DumaOS Classified Games category always inherits those. If you do need to create specific Traffic Prioritisation rules, be sure to select the Advanced button in the wizard and select traffic type Gaming/Voice. But the main thing you want to verify when troubleshooting is that your priority traffic (eg. MW3) is triggering priority packet counters as expected against your/or DumaOS Gaming's rule. And likewise, when generating significant non priority traffic like OneDrive verify (use Network Monitor and drill down on the device) that the data transfer traffic is either classified as Unknown or something like Microsoft or Office365, which DumaOS treats as lower priority than Gaming - so you know that the two traffic types are not both being treated as high priority Hoping you have a better run with this version 🤞

Hi @MuRF FuRY sorry to see the problems you been having but huge appreciation for your persistence and feedback. We have a new firmware rolling out soon that I can put you on early to try *fingers crossed*. If you PM me your serial number from the http://192.168.0.1/ login screen, I'll push it through - it will reboot your modem so do call out any times of day *NOT* to push it

Hi @MuRF FuRY its likely not your issue, but this thread reads similar to a rabbit chase I did last year with Battlefield 2042 on Xbox & a Gen3 firmware. We've resolved the root cause in future Telstra/DumaOS firmwares, but the triggering issue was an Xbox system setting: General > Network settings > Advanced settings > QoS tagging settings. You'll see two options labelled DSCP tagging and WMM tagging. I had manually turned these on and they were actually triggering the issue, worth checking they're not enabled on your Xbox.

Hi @maudish, what type of Telstra Smart Modem do you have (Gen 2 or Gen 3?) As we do have an imminent firmware upgrade coming for the Gen 3 that significantly improves upload prioritisation and shaping.

Hi @Eskimo, just to add to Fraser's suggestion - if you haven't noticed yet, for the devices where we couldn't identify a name, you can click on them to rename manually. We aim to improve the auto detection in the future, but with a little setup and like Fraser suggested doing some YouTube or speedtest.net on the devices one by one, to work out which ones they are you should be able to get the family devices neatly identified to use in Network Rules for time based internet blocking. Sorry for the trouble and hoping its otherwise useful for you!

Hey @MuRF, Damn - I'd quietly hoped the 3 weeks in between meant it had stabilised for you, sorry to hear otherwise. Collected some logs but there wasnt anything obvious standing out, getting devs to check over. The Google speaker, would that have been the first time in a while/for the day you'd interacted with it or atleast instructed it to control that particular sound/device? It is a notable suspect cause one of the prior issues was around malformed packets being generated from Nest devices. Do you usually leave the DumaOS interface open in a browser? Summarising your DumaOS use/setup: - Network Priority set to congestion control Auto-Enable / 70% / 70%. Prioritisation enabled for Classified Games, disabled for WFH / Cloud gaming. - Device Manager, ~30 devices with a WiFi booster - AdBlocker, disabled - Network Rules, no rules configured - Geo-Filter, not configured - Ping Map, no schedules configured

Thanks for the extra info @Steve Young, am fairly confident this has been resolved already for a future firmware/version, but must admit I've never seen it confusing the booster-connected devices as wired like yours is doing. Its usually just that it doesnt understand the Gen 3 booster is a network topology item, so its downstream connected devices dont tree up under it as they should, like mine below (the 4x devices above it are actually wired LAN): Have kept myself a note to update you here, when we have those firmwares available to customer test in the next few months. Thanks again for reporting it and hopefully its otherwise useful for you. As a side note, there are some updates starting to go out next week which will improve the protocol detection, for more video conferencing & media apps.

Hi @Steve Young, Thanks for your feedback and sorry about your experience. As Fraser suggested the primary intent of Internet Optimiser is to provide you the ability to prioritise real-time applications to prevent interruptions from other usage happening in the household, but we know customers like using the secondary features like Device Manager so definitely want to resolve visual issues like these. Could you help confirm which Telstra modem & booster your running there? Was it the Gen 3 devices (they're black) or was it Gen 2 (white) devices? For the Gen 3 devices we have some firmware updates upcoming in the next few months that do include improvements to the WiFi booster discovery mechanism, so am hoping what your seeing here is covered by that.

Hi @MuRF, your device pulled down those latest updates today. I see you had a reboot at about 3pm yesterday, so hopefully thats the last of them. Do let us know if you notice anything unusual performance or stability wise 🤞, but generally it should just be more stable now. And being you engage with the interface quite a bit, you might notice Network Monitor being more accurate with things like YouTube, as the updates include additional/and updated streaming & work from home protocol detection.

Thanks for confirming @MuRF, the dev team are testing a fix to deal with it and we'll get it over to you, hopefully early next week to test. But am pretty confident, thats the issue you've been bumping into

Hi @MuRF, we've been checking through your logs and some other monitoring we setup and unfortunately dont have an exact answer for you yet. But did have a suspicion, do you happen to run Google Nest devices in your network? Separately we've been investigating a stability issue triggered by how traffic from those devices is sometimes generated, and there were some similarities with your reports

Great, thanks for confirming Regarding Foxtel showing as unknown and some other streaming protocols, we will be refining and adding the library over the next few months and Foxtel's definitely on the target list.