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Kir

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  1. Like
    Hydros85
    Kir got a reaction from Hydros85 in Please read if you're experiencing DumaOS not loading/login interface issues   
    We're happy we found this. We started freaking out today after doing a factory reset didn't help..at least it's an issue affecting multiple users.
    We'll try the old firmware for now, but let us know if we can help by providing some feedback if necessary.
     
     
  2. Like
    Netduma Fraser
    Kir got a reaction from Netduma Fraser in Please read if you're experiencing DumaOS not loading/login interface issues   
    We're happy we found this. We started freaking out today after doing a factory reset didn't help..at least it's an issue affecting multiple users.
    We'll try the old firmware for now, but let us know if we can help by providing some feedback if necessary.
     
     
  3. Like
    Kir
    Kir reacted to Netduma Fraser in Please read if you're experiencing DumaOS not loading/login interface issues   
    *Update* We have identified the issue and we are working on an immediate fix. We will update this post with further information when it is safe to reupgrade back to .56. Thank you for your patience.
    *Update 2* It is now safe to upgrade back to .56.
    We have received multiple reports about these issues. I have reported this to our team as this seems to be affecting a few people today. While we investigate please try a factory reset first using the button at the back of the router and holding it down for 30 seconds then allowing 1-2 minutes for boot up before accessing. If that doesn't work please follow these instructions:

    1. Go to http://routerlogin.net/adv_index.htm if that doesn't work please try your LAN IP instead with /adv_index.htm added to the end e.g. the default IP is 192.168.1.1 so would be 192.168.1.1/adv_index.htm
    2. Administration -> Firmware Update
    3. Download this firmware (two versions below .56*) http://www.downloads.netgear.com/files/GDC/XR500/XR500-V2.3.2.32.zip
    4. Unpack the .zip file
    5. Browse to Image file
    6. Upload
    7. Go back to Administration -> Firmware Update and disable Auto Upgrade until we can say this has been resolved.
    If you receive any errors on the .32 firmware then you may need to clear the cache/cookies on your web browser, if that doesn't solve it then do a factory reset, that should ensure no legacy issues have carried over.
    We are sorry for any inconvenience this may have caused and will investigate this issue ASAP.
    *This version lacks some security updates but this is unlikely to affect you as well as some features (e.g. Ping Assist, Device Manager Table View, Hybrid VPN & Advanced Ping Stats) from the .56 firmware.
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