Blinker73
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Posts
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Joined
About Blinker73
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Before I send that registered letter, maybe you want to look at the Canadian federal law https://ised-isde.canada.ca/site/office-consumer-affairs/en/modern-marketplace/warranties#s5 and the part where it says : Despite what some retailers claim about "as is" sales, implied warranties apply to the sale of all consumer goods. Provincial and territorial sales laws cover implied warranties. Generally, they state that products must be fit for the purposes for which they are sold and the provincial law https://educaloi.qc.ca/en/capsules/the-legal-warranty-automatic-protection-for-consumers/ and the part where it says : The legal warranty is a minimum legal protection for consumers. It applies automatically when you buy something. The legal warranty says that, if a merchant sells you something that isn’t of good quality, durable, safe and in line with any expectations created by the merchant, you can, among other things, get a refund or have the product replaced. The legal warranty also protects consumers against hidden defects. A legal warranty covers products bought or leased (rented) in Quebec, even if they come from somewhere else. It is provided to consumers free of charge.
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I have signaled the problem the day I received it in December and you confirmed it was a bug. I was told that work to fix it would be done soon as the developers just got back from Christmas holidays. Still it is not being worked on at all. I am past the point where I am willing to give you guys more time to fix it. . Warranty counts for something. Especially if it is not working at all since day 1. In Canada we have 10 days to return anything not working for a refund. I think this conversation proves I did my part in trying to get the issue resolved but could not. especially since this R3 (at reduced price) was in replacement of a Broken R2 still under warranty
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I guess I will have to send a registered letter then.
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@Netduma Fraser I want to return the R3 as it is unusable. How do we proceed?
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DHCP to off is standard option on all routers. I don’t see it as niche at all. I was willing to wait some time for a fix but reached the end of that option at this time since the R3 was purchase at a reduced price fir the replacement of a broken R2 still under warranty, I would like to send it back to you, get a refund and get a replacement R2 that I can use now.
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oldman66 reacted to a post in a topic:
Cannot use with DHCP turned off
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Still waiting for an Answer but seriously thinking of returning this useless thing for a refund.
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Blinker73 reacted to a post in a topic:
Cannot use with DHCP turned off
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Hi Fraser, Any news on this, A quarter of the router's warranty has went by and it is still sitting on a shelve doing nothing.
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Thanks Guys for the link. I installed the .41 version but I see no improvement at all compared to previous versions. It is completely unusable on my setup since I got it. Got this R3 as a replacement for my broken R2 I am running under the R1 for the past 3 months now but I would like to get this issue fixed. Turning off DHCP is a standard option that works on every router I know of except the R3 Regards
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Blinker73 reacted to a post in a topic:
Cannot use with DHCP turned off
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Great but where can I get this .41 version ?
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Any news on this?
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Blinker73 reacted to a post in a topic:
Cannot use with DHCP turned off
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Hi Fraser, wondering if a new version addressing this issue is now available. Thanks
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Hi, I am on 4.0.20 and still have the issue. Is there a beta version I can install to get the R3 usable with DHCP turned off. Thanks
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Blinker73 reacted to a post in a topic:
Initial issues with the R3
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@Alias 1aB, if you use a dhcp server other than the one included on the R3, it might not work. See my post on the subject.
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R3 Taking longer than expected to connect to internet DHCP
Blinker73 replied to DARKNESS's topic in Netduma R3 Support
Maybe the issue Fraser is referring to with dhcp is mine. -
Blinker73 reacted to a post in a topic:
Cannot use with DHCP turned off
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Blinker73 reacted to a post in a topic:
Cannot use with DHCP turned off
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Sure thing If you need more details, let me know WAN - The R3 Wan is connected to the modem by PPPOE - The Modem is a SR505N Smart RG (Adsl) LAN Lan 1 is connected to an alarm system Lan 2 is connected to a DLink switch DGS-108 (Office switch with IP printer,desktop computers, Docking stations). The switch is connected to a second DGS-108 switch (Server room switch with 3 Synology Nas) Lan 3 is connected to a DLink switch DGS-108 (Living room switch with TV, Xbox, IP Phone) Lan 4 Not connected So from the router to the NAS/DHCP server the link is R3 -> Switch -> Switch -> Nas