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Geo Filter is Displaying my Friend's Location Incorrectly

Geo filter

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3 replies to this topic

#1
Durty

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Quick question: Why is my GeoFilter showing my friends location incorrectly? Also, is there anyway to correct this? Thanks!  



#2
Netduma Fraser

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Their IP is jut incorrectly be located in or cloud database. This is just a visual issue, as long as you add them to your allow list there wont be any problems.

Please provide us with the ID on the ping panel when you click on their icon and their real location. We can update the location in our next cloud update.

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#3
Durty

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Their IP is jut incorrectly be located in or cloud database. This is just a visual issue, as long as you add them to your allow list there wont be any problems.

Please provide us with the ID on the ping panel when you click on their icon and their real location. We can update the location in our next cloud update.0aadebb64aa9161b

0aadebb64aa9161b is the ID. Moline, Illinois is the correct location. Also, I have a friend who the geo filter will never ping back the info on. Cant get his ID but can see his location.



#4
Netduma Fraser

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0aadebb64aa9161b is the ID. Moline, Illinois is the correct location. Also, I have a friend who the geo filter will never ping back the info on. Cant get his ID but can see his location.

 

Thanks! It's likely they have an option on their router enabled like do not respond to internet ping requests


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Official R1 Support Times: 10am - 6pm BST

World Clock

Official DumaOS/XR500 Support Times: 12pm - 2am BST



If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/






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