1Actual Posted July 28, 2017 Share Posted July 28, 2017 Hello, I have recently been having an issue where the Netduma interface pages don't load and give me a "Problem loading page" - "Server not found" error. This will happen when i navigate to a new page after being idle for a while or for example make a change like to the congestion controls, The slider when i change from 80% to 100% and vice versa. If i then try to navigate to a new page the page won't load. If i wait a little while it will load again after sometime has passed. Does anyone know why this is happening, it's starting to get annoying. FYI my internet is still working fine when the Netduma pages don't load. Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 29, 2017 Administrators Share Posted July 29, 2017 Are you using the Google Chrome browser? Do you have an interface password set? Link to comment Share on other sites More sharing options...
1Actual Posted August 2, 2017 Author Share Posted August 2, 2017 Firefox and yes interface password. As of right now i can't access the interface, I'll keep trying. Update: I was able to get access via the local IP for the interface, however http://r1still doesn't load. I guess i'll just use the IP from now on since that seems to be working. I don't understand why http://r1stopped worked all of a sudden. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 2, 2017 Administrators Share Posted August 2, 2017 Disable the interface password protection, then be idle and go back - does it load straight away or still having the same issue? Have you changed the DNS by any chance? Link to comment Share on other sites More sharing options...
1Actual Posted August 3, 2017 Author Share Posted August 3, 2017 It loaded fine without the interface password, I don't understand... why doesn't it work with the password? i thought a password should be set? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 4, 2017 Administrators Share Posted August 4, 2017 It loaded fine without the interface password, I don't understand... why doesn't it work with the password? i thought a password should be set? I think what is happening is that after you have been idle your login session has timed out. So when you try to go back it's trying to re-initiate that session but can't as it's timed out so then after a bit when you try again it realises you need to login again. You don't need to set a password for the interface. The password you definitely need to have is on WiFi. Link to comment Share on other sites More sharing options...
1Actual Posted August 10, 2017 Author Share Posted August 10, 2017 I understand and sure I'll leave interface password off, it was off before for a long while and i had no issues. I thought turning it on would help keep things more secure and Yes i have a WiFi password. Thank you for your help! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 10, 2017 Administrators Share Posted August 10, 2017 Great to hear that! As your issue has been resolved I'll close this thread. Feel free to open another if you have any more issues/questions. Link to comment Share on other sites More sharing options...
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