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Having Problems


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my internet diagnosis is saying i have Terrible ping, jitter, and spikes. my packet loss has been 7,5,4 on three separate tests. please guide me on how to correct this. it just started this morning.

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ok got it sorted out. isp said the modem and R1 router were not communicating properly. they refreshed the modem and now have Ping= Good, Jitter= Exceptional, Spikes=Exceptioanal and 0 packet loss. 

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