Wifi Enhancer lasts no longer than a day

[jupean23]

I have had EE Smart Hub with WiFi Enhancer for just over a year and the functionality never lasts longer than a day without a reboot.
I've factory reset the router - set up compatible Wifi for 2.4Ghz devices - used Static addressing on the router - and identified each device that is connected and removed any devices which are no longer relevent.

But it keeps happening - I set it all up - and then it works - and then it doesnt

I've spoken to EE at length about this - they even sent me a new router but no joy.

Does anyone have any idea that can help me because when it works it does make a difference

 

Thanks for any advice

[Netduma Fraser]

Could you explain what the issue is that you're facing exactly?

[jupean23]

Hi Fraser - sorry for not being clear.  

the WiFi enhancer functionality stops functioning less than 24 hours after a router reboot and the only way to have it start functioning again is to reboot the router daily. 
 

after a while the app states that none of the categories are being boosted and once that happens - less than 24 hours - the only recourse is to reboot the router. 
 

My issue is I’d like the WiFi enhancer to stay working for longer than a day at a time. 

[Netduma Fraser]

So just the boosting aspect stops working? What games/applications are you expecting to be boosted? Presumably you're seeing them being boosted when you're playing the game/using the application within that first 24 hours and then it shows nothing correct? What devices are you using that the boost would be applying to? Are you leaving that device in an instant on/standby mode rather than shutting it down fully?

[jupean23]

I typically boost EAFC on PS5 for Gaming.
Google Meet on Chromebook
Multiple Video and Audio Streaming services on multiple devices.

Yes - they all show as being boosted in the first 24 hours and then nothing after that unless I reboot the router.

The PS5 and Chromebook are often in standby - I have made their IP addresses static on the router

 

Thanks

 

[Netduma Fraser]

As a test shut your console down fully when you stop using it and see if it gets boosted still after 24 hours please

[jupean23]

Will do as suggested and report back. 

[jupean23]

OK - I've shut down the console and stopped using rest mode and the behaviour remains the same: 

Boost Mode / WiFi Enchancer shows it is working when I restart the router but always stops less than 24 hours later and never restarts unless I reboot the router and the whole cycle starts again. I could restart the router manually every day but that is less than ideal

[Netduma Fraser]

I'm speaking with a colleague about it, I know there are updates being pushed out within the last week or so they may have affected it or may help overall but I'll come back to you when I have more insight on what might be happening in your case

[Netduma Fraser]

Is it the Smart Hub 4 you have by the way?

[jupean23]

1 hour ago, Netduma Fraser said:

Is it the Smart Hub 4 you have by the way?

I have the EE Smart Hub 6 Plus

Thanks

[Netduma Fraser]

26 minutes ago, jupean23 said:

I have the EE Smart Hub 6 Plus

Thanks

Okay thanks, could you PM me the hub serial number please so we can ask EE if they have any logs for it that may provide us with more information

[jupean23]

Sent - thanks Fraser