Disconnecting Router

[Tayy]

My Router works fine for around 20-30 minutes and then randomly just disconnects me for a minute and then reconnects. Very frustrating when in game and continued disconnects. Any ideas or help please? 

[Netduma Fraser]

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode

Do you use PPPoE/VLAN?

Is this happening on all devices or specific devices?

Could you provide the logs when it next happens please?

[Tayy]

Technicolor DGA0122 is the router I am using. It has worked previously but I had the router out for a while and it then stopped working. Appears to only be an issue within BO7 however. I do not use PPPoE or VLAN - Happening just on my PC. Unsure how to find the logs, sorry? I seem to get some packet loss and packet burst and then it disconnects

[Tayy]

Is there a way I can directly send you the logs? Conscious it has my IP on some of them... 

[Tayy]

But stuff like this is in the log - daemon.err odhcp6c[6027]: Failed to send SOLICIT message to ff02::1:2 (Cannot assign requested address)

[Netduma Fraser]

Okay so you're just getting disconnected from the game, not the internet? You can send it in a private message to me. 

Is it when you're actively playing, when the game has ended and searching for another etc?

[Tayy]

Sent you a pm mate. I think the whole internet goes. Sent you the logs

[Netduma Fraser]

In Settings > DHCP > Add Rules > Select Device > Save. Do that each device you're noticing the disconnects/issues with. Then in DHCP > Advanced change the lease time to 10000, save, reboot the router from the interface and see if it happens again please.

[Tayy]

Tried that and then next game same thing happened. Sent you the new logs in a pm 

[Netduma Fraser]

14 hours ago, Tayy said:

Tried that and then next game same thing happened. Sent you the new logs in a pm 

Is the PC connected via ethernet? Are you using HybridVPN?

[Tayy]

Via ethernet and not using Hybrid no 

[Netduma Fraser]

Could you connect it via WiFi and play and see if you get the same issue please?

[Tayy]

Tried that and got the same issue 

[Netduma Fraser]

If you disable the Geo-Filter and play does it continue?

[Tayy]

When you say disable, do you mean just extend it so its not limited to the area I want? Unsure how to completely disable it

 

[Netduma Fraser]

5 hours ago, Tayy said:

When you say disable, do you mean just extend it so its not limited to the area I want? Unsure how to completely disable it

 

Click on the device you've added on the Geo-Filter then there will be an option to toggle off Filtering

[Tayy]

Tried that -- Same thing again  is it just chalked? haha

[Netduma Fraser]

Did you restart the game after disabling it to try again?

[Tayy]

Yeah did a full reset 

[Netduma Fraser]

On the technicolor set the R3 with a static/reserved IP please, reboot the R3 from the interface, wait 4 minutes then see if it happens again please

[Tayy]

Tried that, same thing again, starts with packet loss then disconnects me.

[Netduma Fraser]

I've given you Early Access, please upgrade to that firmware and see if it continues https://forum.netduma.com/forum/151-netduma-r3-early-access/