EE Broadband with WiFi Optimiser

[Lucia]

Hi, I am paying for EE Broadband with WiFi Optimiser but I don't see WiFi Optimiser. Could you please add this option to my profile?

 

Thank you,

Lucia

[Netduma Fraser]

You'd need to contact EE regarding this, it's not something we can enable/disable for you

[Lucia]

Strange because EE says to contact you on their website. I am paying for this service but the option does not show on the EE app. 

[Netduma Fraser]

10 minutes ago, Lucia said:

Strange because EE says to contact you on their website. I am paying for this service but the option does not show on the EE app. 

The activation of the service is connected to your payment for the service, they handle the payments and services. We can provide assistance once you're able to use it but not really before. If you're referring to this line "If WiFi Optimiser isn't picking up your app, you can post on NETDUMA's support forum and ask to add your app. WiFi Enhancer is powered and supported by NETDUMA." they're referring to if Netflix or your work application isn't getting picked up by WiFi optimiser for example.