BattleNet Launching COD Issue

[18RayF]

 

I have a Issue when trying to launch COD via battle net , disconnects every time , I have geo filter disabled . What can be causing this ? 

[Netduma Fraser]

Do you get the same issue when connected directly to your modem?

[18RayF]

I only have my ONT connected to Duma R3 , but if I connect using WiFi or mobile hotspot it will work 

[Netduma Fraser]

When you connect to the WiFi on the R3 it works? How did you disable the Geo-Filter exactly?

[18RayF]

No so WiFi using a Access Point but for Geo filter I deleted my device and unselected all blocked servers 

[Netduma Fraser]

An AP connected to the ONT after removing the R3 or when connected to the R3? What firmware are you on currently? If you disable QoS fully from the SmartBOOST menu do you get the same issue?

[18RayF]

When connected to the AP Directly to ONT ,  Im currently on V4.0.645 and Disabling Smartboost doesn’t also work 

[Netduma Fraser]

When did it start happening exactly? Did you change any settings/physical setup prior to it happening? 

[18RayF]

No It’s been an intermittent issue, no change has happened on my end .

[Netduma Fraser]

Are you using a VPN at all? 

[18RayF]

Nope

[Netduma Fraser]

It looks like you're in the UK but trying to connect to the Americas on Battle.net, do you get the same issue when selecting EU?

[18RayF]

So I’m always in EU but it shows that for some reason not sure why 

[Netduma Fraser]

Okay so when you play a game and the little globe icon here, you have that set to Europe?

 

[18RayF]

Yep that is set to Europe 

[Netduma Fraser]

Could you disable BI in Settings > Troubleshooting > Advanced, reboot from the interface then try again please

[18RayF]

That’s worked straight away thanks 

[Netduma Fraser]

Okay good to hear, thanks for the update, I'll pass it on to the team to investigate