Geo-Filter and Ping Heatmap Not Working

[rash]

Hi,

I have an issue with my XR1000 where the Geo-Filter is not showing any servers, and the Ping Heatmap is not working at all.

 

I restarted the router, did a factory reset, changed browsers, and disabled Auto-Ping Assist, but the problem is still there.

 

What is the solu

tion?

[Netduma Fraser]

When did this start happening exactly, after deleting a device, upgrading, changing a setting etc? 

[rash]

1 hour ago, Netduma Fraser said:

When did this start happening exactly, after deleting a device, upgrading, changing a setting etc? 

Today only, after restarting the device

[Netduma Fraser]

48 minutes ago, rash said:

Today only, after restarting the device

How did you restart it by unplugging the power, pressing the button in the back in and out or via the interface?

[rash]

31 minutes ago, Netduma Fraser said:

How did you restart it by unplugging the power, pressing the button in the back in and out or via the interface?

Using the button on the back.The issues started appearing day by day since the Cloudflare servers went down

We kindly request you to fix the issue as soon as possible.

[Netduma Fraser]

It's not something we can fix on our end specifically - make sure you're on the latest firmware/re-upgrade to it if you're already on it https://kb.netgear.com/000068422 then once it's definitely upgraded (~5 minutes after you uploaded it) do a factory reset, close the interface, wait 4 minutes then access it and see if it still happens please

[rash]

1 hour ago, Netduma Fraser said:

It's not something we can fix on our end specifically - make sure you're on the latest firmware/re-upgrade to it if you're already on it https://kb.netgear.com/000068422 then once it's definitely upgraded (~5 minutes after you uploaded it) do a factory reset, close the interface, wait 4 minutes then access it and see if it still happens please

Xr1000?

What is the latest firmware version available for the Netgear XR1000 router?"

[Netduma Fraser]

My mistake, wrong link: www.netgear.com/support/download/?model=XR1000&_ga=2.38375275.974127454.1697786862-475167439.1689166105

[rash]

38 minutes ago, Netduma Fraser said:

My mistake, wrong link: www.netgear.com/support/download/?model=XR1000&_ga=2.38375275.974127454.1697786862-475167439.1689166105

Thank you, you’re the best team in the world. ❤️