Randy37 Posted Saturday at 02:53 PM Posted Saturday at 02:53 PM Hi, I have a question regarding the ping heatmap and geofilter for Arc Raiders. I´ve updated my XR500 to the latest firmware V2.3.4.148 Now I can choose from the ping heatmap Arc Raiders, but I´m able to ping only a server in Hong Kong. I´ve checked other games like Warzone or Battlefield 6 and its working for those. I´m from Slovakia/Europe. Please see the attached picture. What am I doing wrong? My other issue is that when I´m trying to set the geo filter, I can´t see Arc Raiders on the game list. If I choose the Unreal Engine games, its not working. If you need more info, please let me know. Thank you in advance.
Administrators Netduma Fraser Posted Saturday at 06:01 PM Administrators Posted Saturday at 06:01 PM You're not doing anything wrong, we'll just need to update it thats all - game servers don't respond to pings generally so we have to update quite often. Do this: For the Geo-Filter: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter If you're on PC then give it the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then you'll be able to filter.
Randy37 Posted Sunday at 04:46 PM Author Posted Sunday at 04:46 PM 22 hours ago, Netduma Fraser said: You're not doing anything wrong, we'll just need to update it thats all - game servers don't respond to pings generally so we have to update quite often. Do this: For the Geo-Filter: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter If you're on PC then give it the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then you'll be able to filter. I´ve tried it and it seems that the polygon mode is working, but I can´t connect to the servers now. It says something like connection has lost to the server. Any idea? Thanks.
Administrators Netduma Fraser Posted Sunday at 06:04 PM Administrators Posted Sunday at 06:04 PM How many servers are you covering? Do you see anything blocked on the map when that happens?
Randy37 Posted Monday at 02:51 PM Author Posted Monday at 02:51 PM 20 hours ago, Netduma Fraser said: How many servers are you covering? Do you see anything blocked on the map when that happens? I´ve just covered the whole Poland as there are servers in Warsaw which are the closest to me. I don´t see anything blocked on the map. Actually I see nothing.
Administrators Netduma Fraser Posted Monday at 03:08 PM Administrators Posted Monday at 03:08 PM Can you provide another screenshot of your Geo-Filter page please? I would also suggest you upgrade to the beta firmware so you get the latest cloud updates: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535
Randy37 Posted Monday at 03:30 PM Author Posted Monday at 03:30 PM 21 minutes ago, Netduma Fraser said: Can you provide another screenshot of your Geo-Filter page please? I would also suggest you upgrade to the beta firmware so you get the latest cloud updates: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535 Sure, attached please find. I will check the beta firmware, is it safe to use are there any issues or risks using the beta version?
Administrators Netduma Fraser Posted Monday at 04:28 PM Administrators Posted Monday at 04:28 PM Okay that looks fine - it is a beta but it's been out quite a while now, it's fairly stable
Randy37 Posted Tuesday at 05:01 PM Author Posted Tuesday at 05:01 PM On 11/10/2025 at 5:28 PM, Netduma Fraser said: Okay that looks fine - it is a beta but it's been out quite a while now, it's fairly stable I think I will skip it reading all those issues on the forum. I don´t want to create more problems. Hopefully it will be updated in a stable version without the beta issues.
Administrators Netduma Fraser Posted Tuesday at 05:30 PM Administrators Posted Tuesday at 05:30 PM 27 minutes ago, Randy37 said: I think I will skip it reading all those issues on the forum. I don´t want to create more problems. Hopefully it will be updated in a stable version without the beta issues. There will only be posts about issues there, I wouldn't let it put you off, upgrade and see what its like for yourself, you can always downgrade if needed. It's unlikely there will be another firmware to be honest.
Randy37 Posted yesterday at 12:39 PM Author Posted yesterday at 12:39 PM 19 hours ago, Netduma Fraser said: There will only be posts about issues there, I wouldn't let it put you off, upgrade and see what its like for yourself, you can always downgrade if needed. It's unlikely there will be another firmware to be honest. How is this the latest firmware btw? Is the V2.3.4.148 not the latest? I´m a bit confused.
Administrators Netduma Fraser Posted 4 hours ago Administrators Posted 4 hours ago On 11/12/2025 at 12:39 PM, Randy37 said: How is this the latest firmware btw? Is the V2.3.4.148 not the latest? I´m a bit confused. The beta has the latest version of DumaOS, the ones from NTGR are just security updates which the beta already has included
Randy37 Posted 1 hour ago Author Posted 1 hour ago 2 hours ago, Netduma Fraser said: The beta has the latest version of DumaOS, the ones from NTGR are just security updates which the beta already has included ah ok, thanks
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