Arc Raiders ping heatmap/geofilter

[Randy37]

Hi,

I have a question regarding the ping heatmap and geofilter for Arc Raiders.

I´ve updated my XR500 to the latest firmware V2.3.4.148

Now I can choose from the ping heatmap Arc Raiders, but I´m able to ping only a server in Hong Kong. I´ve checked other games like Warzone or Battlefield 6 and its working for those. I´m from Slovakia/Europe. Please see the attached picture. What am I doing wrong?

My other issue is that when I´m trying to set the geo filter, I can´t see Arc Raiders on the game list. If I choose the Unreal Engine games, its not working.

If you need more info, please let me know.

Thank you in advance.

[Netduma Fraser]

You're not doing anything wrong, we'll just need to update it thats all - game servers don't respond to pings generally so we have to update quite often. Do this:

For the Geo-Filter:

1. Quit the application/game/client completely - including the game client from the System Tray - important!
2. Remove device from the Geo-Filter
3. If you're on PC then give it the PlayStation Device Type in the Device Manager
4. Resync from the Geo-Filter Map menu
5. Re-add the device to the Geo-Filter
6. Set up the Geo-Filter how you like
7. Wait 2 minutes
8. Boot up application/game/client

Then you'll be able to filter.

 

[Randy37]

22 hours ago, Netduma Fraser said:

You're not doing anything wrong, we'll just need to update it thats all - game servers don't respond to pings generally so we have to update quite often. Do this:

For the Geo-Filter:

1. Quit the application/game/client completely - including the game client from the System Tray - important!
2. Remove device from the Geo-Filter
3. If you're on PC then give it the PlayStation Device Type in the Device Manager
4. Resync from the Geo-Filter Map menu
5. Re-add the device to the Geo-Filter
6. Set up the Geo-Filter how you like
7. Wait 2 minutes
8. Boot up application/game/client

Then you'll be able to filter.

 

I´ve tried it and it seems that the polygon mode is working, but I can´t connect to the servers now. It says something like connection has lost to the server. Any idea? Thanks.

[Netduma Fraser]

How many servers are you covering? Do you see anything blocked on the map when that happens?

[Randy37]

20 hours ago, Netduma Fraser said:

How many servers are you covering? Do you see anything blocked on the map when that happens?

I´ve just covered the whole Poland as there are servers in Warsaw which are the closest to me. I don´t see anything blocked on the map. Actually I see nothing.

[Netduma Fraser]

Can you provide another screenshot of your Geo-Filter page please? 

I would also suggest you upgrade to the beta firmware so you get the latest cloud updates: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535

 

[Randy37]

21 minutes ago, Netduma Fraser said:

Can you provide another screenshot of your Geo-Filter page please? 

I would also suggest you upgrade to the beta firmware so you get the latest cloud updates: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535

 

Sure, attached please find. I will check the beta firmware, is it safe to use are there any issues or risks using the beta version?

[Netduma Fraser]

Okay that looks fine - it is a beta but it's been out quite a while now, it's fairly stable

[Randy37]

On 11/10/2025 at 5:28 PM, Netduma Fraser said:

Okay that looks fine - it is a beta but it's been out quite a while now, it's fairly stable

I think I will skip it reading all those issues on the forum. I don´t want to create more problems.

Hopefully it will be updated in a stable version without the beta issues.

[Netduma Fraser]

27 minutes ago, Randy37 said:

I think I will skip it reading all those issues on the forum. I don´t want to create more problems.

Hopefully it will be updated in a stable version without the beta issues.

There will only be posts about issues there, I wouldn't let it put you off, upgrade and see what its like for yourself, you can always downgrade if needed. It's unlikely there will be another firmware to be honest.

[Randy37]

19 hours ago, Netduma Fraser said:

There will only be posts about issues there, I wouldn't let it put you off, upgrade and see what its like for yourself, you can always downgrade if needed. It's unlikely there will be another firmware to be honest.

How is this the latest firmware btw? Is the V2.3.4.148 not the latest? I´m a bit confused.