Administrators Netduma Fraser Posted October 25 Administrators Posted October 25 Leaving CC and all that to the side then for the moment, you'll be encountering WiFi interference then most likely. Have you changed any WiFi settings manually other then Smart Connect and what I mentioned? I.e. Switched to a different channel? Try these suggestions: Use a WiFi analyzer to find the least congested channel and change to that - there is an app called WiFi Analyzer that is free on the Microsoft Store for Windows Ensure the router is in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _ You said it happened a few months ago randomly, did you add any new devices to your network, move the router, have new neighbors etc?
Seomos17 Posted October 25 Author Posted October 25 I haven't messed with the channels much, although a couple of days ago I did change the channel once: the 2.4GHz from auto to 1 and 5GHz, 44 to 48. Although this was just blind, i did not use wifi analyser. in will now attempt what you have suggested. Well no i haven't added any new devices since it was just me and a couple of my devices on the network, i haven't moved the router, and i think we did get new neighbours.
Seomos17 Posted October 25 Author Posted October 25 Channel recommendations are 1 and 44 which i had it set to before i switched it a couple of days ago, adjusted antennas to match what youve suggested. made sure that there are no electrical devices around the router, is in an elevated position. packet loss continues
Administrators Netduma Fraser Posted October 25 Administrators Posted October 25 Could you provide a screenshot of the WiFi analyzer for 2.4 & 5GHz pages, also the connected and networks tab please. Something isn't right if you have to be right next to it to connect. Also what is the model of the device you're checking the packet loss on? What WiFi adapter does it have?
Seomos17 Posted October 25 Author Posted October 25 did some digging apparently there is a bug with windows 11 where the wifi options sometimes dont show and even tho they do it dooesnt connect to the internet, the only solution i have tried is restarting my pc everytime i want to connect to the network, i tested fortnite over the wifi i still get packet loss but not as much compared to when im connected to the Asus extender by Ethernet. wifi adapter model: Realtek 8852BE Wireless LAN WIFI 6 PCI-E NIC Ethernet adapter: Realtek PCIe GbE Family Controller, I'm testing on my laptop, Asus Tuf A15 2024.
Administrators Netduma Fraser Posted October 25 Administrators Posted October 25 Could you also do the networks tab on the analyzer please? That will give me an idea of the strength
Administrators Netduma Fraser Posted October 26 Administrators Posted October 26 It seems you're connecting to 5G most of the time which is great for high bandwidth uses but not as good for stability, connect to 2.4GHz specifically and see if the packet loss is reduced please.
Seomos17 Posted October 26 Author Posted October 26 Packet loss did continue on the 2.4GHz band; I had it disabled because I don't use it.
Administrators Netduma Fraser Posted October 26 Administrators Posted October 26 3 hours ago, Seomos17 said: Packet loss did continue on the 2.4GHz band; I had it disabled because I don't use it. Was the packet loss reduced on 2.4GHz though?
Administrators Netduma Fraser Posted October 27 Administrators Posted October 27 In Settings > Advanced there are extra WiFi settings like MU-MIMO, Beamforming etc, disable these one by one and see if you can find the culprit for the packet loss
Administrators Netduma Fraser Posted October 30 Administrators Posted October 30 14 hours ago, Seomos17 said: tested all options, still getting packet loss If you've isolated it to WiFi then there isn't really much else to try, you've made both physical and software changes with little effect so the only things I can suggest at this point are: Moving the router closer to you Replacing the antenna in case they've become damaged/faulty, you could use this opportunity to upgrade them Contact NTGR as WiFi is their hardware/software so they may have additional advice
Seomos17 Posted November 1 Author Posted November 1 think I'll just get a replacement, if not, where can I find upgrades for antennas
Administrators Netduma Fraser Posted November 1 Administrators Posted November 1 15 minutes ago, Seomos17 said: think I'll just get a replacement, if not, where can I find upgrades for antennas Amazon will have them, as long as they have the same fitment you can get any, they don't need to be specific for the XR model
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