packet loss

[Seomos17]

Insane packet loss when playing any game. I mostly play Fortnite. This started last month. I tried resetting the route, but nothing worked. I tried different cables. I do have an Asus extender connected to the xr1000 via bridge mode my pc is fed into the port on the extender. Note this has never happened before and just occurred on its own. I have also tried flashing update and rollin g back to a different update. i also get a higher ping on average compared to connecting to my EE router's Wi-Fi. 

 

 

 

 

[Netduma Fraser]

1% isn't terrible overall, you should be able to play without too many issues, any higher than that and you would definitely notice issues. Where are you measuring the packet loss, using the in game stats or elsewhere? You've used a website above for that test, under what circumstances did you perform the test, i.e. what was happening on the network at the time? What do you mean by bridge mode exactly in this scenario?

• Is your setup EE router > XR1000 > Extender > PC?
• Is the extender connected via WiFi or ethernet to the XR1000?
• How have you set the EE router to ensure all traffic flows to the XR? E.g XR in its DMZ, modem/bridge mode
• Are ALL devices connected to the XR1000 or extender or do you still have some connected to the EE router?
• What are the speeds you pay for/receive? 
• Have you entered those speeds into the router?
• How have you setup Congestion Control?
• How have you setup Traffic Prioritization?

[Seomos17]

It spikes up to 15-20% packet loss sometimes, i dont play casually, i play competitively so this is a big deal for me, this is just a website i found online by Looking up "fortnite packet loss test" but my main source os measurement is in game stats whjere every second i am getting packet loss it is NEVER on 0 i usually get 4% -5% rarely under 3 and sometimes over 10. Nothing is happening on the network, I am the only one connected to it. Media bridge mode is when traffic is directly forwarded to the xr, the extender doesn't create a separate network. Yes my setup is ee router, xr1000, asus extender via bridge mode, then pc by Ethernet. The extender is connected to xr via wifi 6. I have put the xr1000 in dmz mode on the EE. Most of my devices are connected to EE router so xr is not congested. i pay for 300 up and 45 down, i have set those speeds on my router, i have set up congestion control that is working fine. i dont touch bandwith allocation as i had some problems with that in the past

[Seomos17]

Note, this did not happen a month ago, and I did not change anything. 

[Netduma Fraser]

Okay so just a normal extender then, that's not what bridge mode is really. The extender being connected to the XR via WiFi is going to have some inherent instability and due to your setup traffic has more hops to go so I'd ideally suggest you connect to the your PC directly to the XR if possible. Also not connecting devices to the XR so it isn't congested isn't advised, the XR is designed to specifically deal with multiple devices and congestion, ALL devices should be connected to the XR so it can control the entire network effectively. You've setup Congestion Control how exactly - an in your current setup that's essentially doing nothing, connect everything to the XR then fine tune your Congestion Control settings. Traffic Prioritization will then also be effective as currently it's not prioritizing your PC over anything if it is setup.

[Seomos17]

Like i mentioned, everything was working fine before, i got 0 packket loss and the set up was perfect for me all i need the router for is geo filter, The last time i tried connected everything to the xr my family complained that thier devices either connected and got no internet, which is a problem i am also facing, or simply got kicked off the internet randomly. 

[Netduma Fraser]

I can only go based on the information provided and what I can see are various aspects of your setup that could cause packet loss and instability so I can't rule them out. Networking has many variables and things change all the time. If you haven't changed anything then it is quite possible it's on the ISP side, the first step would be to see if you get the same issue when connected to the ISP modem/router. If you do then that's the cause, if you don't then you'd need to setup in the way I mentioned as much as possible to rule out those possibilities. I'm sure if you set it up again that way we can help with those issues also.

[Seomos17]

I tested Ethernet and wifi on my EE its perfectly fine, no packet loss. But like I said, I've tried the way you have stated: "The last time i tried connecting everything to the XR my family complained that thier devices either connected and got no internet, which is a problem i am also facing, or simply got kicked off the internet randomly. "

[Netduma Fraser]

If you set it up again that way we can help with those issues also.

[Seomos17]

i doubt not using congestion control or traffic prioritisation would be causing the issue because everything was the way it was before the packet loss issue started. 

[Netduma Fraser]

There is no specific reason packet loss would just suddenly occur, especially if it's not on the ISP side so I can only provide you with suggestions that I know can help with such an issue.

[Seomos17]

i have connected most of my devices to the EE router. The congestion control is on, I have tried using traffic prioritisation, which did not change anything, i am still getting huge spikes in game.

[Netduma Fraser]

9 minutes ago, Seomos17 said:

i have connected most of my devices to the EE router. The congestion control is on, I have tried using traffic prioritisation, which did not change anything, i am still getting huge spikes in game.

The EE router? What do you mean by Congestion Control is on, it's a percentage based feature, what have you set it to?

[Seomos17]

i used the auto feature, sorry i meant most of my devices to xr

 

 

[Netduma Fraser]

If devices are still being used on the EE router at the time it will affect your results. Follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values. 

[Seomos17]

Test conducted for 10 Min, with congestion control turned on , using automatic settings, with insane Ping spikes and packet loss , also shown on buffer bloat test 

[Seomos17]

still can't connect via wifi.

[Seomos17]

It just somhow gets worse 

[Netduma Fraser]

By automatic do you mean the auto setup? You'll need to do the steps I mentioned to sufficiently saturate your connection and then systematically reduce the percentages to find the best percentages to eliminate bufferbloat. Also a reason for the results there is the interval for Ping Plotter should be kept at 2.5, the company who created Ping Plotter have even said themselves that 0.5 will result in bad results if you'd like to check. You're pinging the target faster than your local network can even carry that request forward to get out to the internet hence a lot of loss.

Whether you believe this is the cause or not it is necessary to perform what I've asked exactly as mentioned, otherwise we'll never get to the cause and you'll continue having the problem. That means also connecting every device to the XR, I get you're having issues connecting devices/disconnects so we can deal with that first if you'd like.

Regarding WiFi so you have Smart Connect disabled is that right? Do you get the same issue with Smart Connect enabled? Change the 5GHz mode down from the highest value to the next value down, I believe it's around 2400Mbps, reboot the router from the interface, wait 4 minutes then see if those devices can connect to it.

[Seomos17]

yes i mean auto set up. I have tested a range of settings for congestion control from 95% down to 30% for both upload and download. The auto settings are by far the best settings for me, yes, I have all devices connected to XR. With other settings, I got 20ms plus for both down and up. I have smart wifi off, never used it, I will try what you have recommended 

[Netduma Fraser]

With your connection saturated i.e. all your available bandwidth is being used - the easiest way to do that is with a sufficiently long download and using 2.5ms interval for PingPlotter? At 99% for upload CC is barely active hence the higher upload bufferbloat value on your test

[Seomos17]

Sorry what do you mean? not too technical 

[Seomos17]

ah, but i get lower ms when upload is set to 99% 

[Seomos17]

Packet loss persists, adjusted CC again, 98% up and 34% down. there is packet loss basically every single hop shown in top right ish . Even in speed test it says i get packet loss, can vary from 0.2 to 5 % 

 

[Seomos17]

Ive connected my laptop directly into the XR1000 for testing i get 0 packet loss when playing games, it must be a wifi issue? i still can't connect to the network via wifi i did switch the mide to 2400, Update: managed to connect to the xr1000s wifi i had to be right next to it to connect to it, i can confirm it is the wifi that is causing the packet loss issue, tested on the game, tested on speed test running a ping plotter test now.