RGB - No Static White?

[Zac]

On 11/15/2025 at 3:55 AM, Netduma Fraser said:

Could you provide the logs from when you try connecting a device to it please?

Hey Fraser, sorry for the delay, just been caught up in life and my 5ghz channel oddly started working again but it's a bit spotty, most of the time my network defaults to my xr1000 in wireless AP.

Anyway the RGB still isn't working. Not really sure where to go from here

[Netduma Fraser]

Fair enough, thanks for the update! The team will need to look into it when they get a chance, they're focused on the big features for the next update currently

[Zac]

15 hours ago, Netduma Fraser said:

Fair enough, thanks for the update! The team will need to look into it when they get a chance, they're focused on the big features for the next update currently

Hey Fraser,

Sorry for the delay in getting back to you. I only returned about a week ago and haven’t been home much, but I’ve been around more this week and can confirm the issue is still very persistent.

Normally when these problems occur, I’m unable to log into the router at all to download logs, as the UI becomes unreachable. This time, however, I was able to log in during one of the instability periods and successfully capture the logs, which I’ve attached here.

In day-to-day use, the main symptoms are intermittent loss of connectivity (primarily affecting Wi-Fi clients), long buffering or stalls on streaming services (e.g. YouTube), and periods where the router becomes unresponsive until it eventually recovers on its own — or more often requires a hard power cycle at the wall. Ethernet usually continues to function while Wi-Fi does not, although this isn’t guaranteed.

From a quick review of the logs, there appear to be repeating loops of errors, including multiple warnings around system time going backwards (cli.lua: time went backwards), frequent Smart QoS / benchmark test failures and retries, and regular WAN hotplug or interface updates occurring around the same time as the instability. These events seem to line up closely with when the router becomes unresponsive or client connections stall.

I’ve done several clean installs using the latest firmware, so I don’t believe this is related to a bad install. We’ve also been on this firmware version for quite some time now (close to a year), so it should be considered relatively stable at this point.

Hopefully these logs help identify the underlying cause. Please let me know if there’s anything specific you’d like me to test or capture next.

That said, taking all of these issues together — along with the RGB on my unit, which I’m now fairly certain has failed — it does feel like this may be pointing toward a hardware-related issue. I’m open to your thoughts on this or any additional steps you’d like me to try, but I may need to start considering a replacement unit if appropriate.

 

Kind regards,
Zac

R3_2026-02-08T09_22_13.020Z_logs.txt

[Netduma Fraser]

The RGB we've seen happen on other routers so that's not a hardware issue - a replacement would not fix it, the time going backwards is log spam but is harmless, we'll be sorting that.

Are you on the Early Access version currently? Are you running the speed test/ping optimizer tests and then concerned that you're getting disconnects/dropouts? As those tests by design disconnect all devices so it's a pure test from the router to the internet. You don't need to be running these tests often. Do a speedtest.net test to figure out your full/expected speeds, enter those into the router then you don't need to run the speedtest. Ping Optimizer changes the Congestion Control percentages which you can do manually, find the best percentages for you and then you don't need to touch this again either.

Other than that the only other indicators for potential disconnects etc can be resolved: In Settings > DHCP > Add Rules > Select Device > Save. Do that each device you're noticing the disconnects/issues with. Then in DHCP > Advanced change the lease time to 10000, save, reboot the router from the interface and see if it happens again please.

[Zac]

God I love how knowledgeable you are.

Okay so RGB confirmed issue thats fine I have it turned off anyway.

As for the version I am not running early access if there is a new one can you send me a link happy to try it out. But im currently on v4.0.645

As for the speed tests/ optimiser I haven't run those in a very long time. So idk why it's running them in the background. I set them up shortly after 4.0.645. Haven't touched since.

I have a 1000/100 connection so QOS isn't a huge issue for my daily use. 

I can do the DHCP I guess see if that helps not sure why it's releasing them early though? but sure ill give it a go. 

[Netduma Fraser]

Haha thanks! That's the Early Access firmware so you're on the latest currently. You can check if they've been run by going to Speed Test > History & Ping Optimizer > History, if they haven't been run then it's likely the router detected the servers were not available and cycling through trying to find an available one ready for when you do run it - their servers are not always available so that's not unlikely.

The DHCP lease is once a week but it could be all spread out depending on when that device connected initially. It's also just a good precaution, by setting as static/reserved they'll never change so it'll completely remove it as being a potential cause.