2 Issues: App login/Geo Filter

[CaSpA]

I don’t check the forums often so I’m not sure if this issue has been addressed before or not. 
 

the first issue is with the iOS app. When I open it, it never lets me log in. I’ve tried rebooting the R3 and in the past that worked. Unfortunately it hasn’t worked in months. Not a huge issue as I can login when using a browser but it’s a quality of life thing I’m wondering how to fix for quicker and more convenient access. 
 

The other issue is once I’m signed there is a notification that Geo Filter isn’t working. When I do go to Geo Filter, the custom fence I set is gone and when I set a new filter, it doesn’t save. So every time I load the Geo Filter tab, it shows no preexisting fence. I’ve also tried adding devices to this and those never save either. 
 

what can I do to fix these? I’ve enabled remote access if that makes it easier to diagnose the issue. 
 

thanks!!

[Netduma Fraser]

What does the app show when you try to login unsuccessfully? Are you on the latest DumaOS mobile app update? What iPhone/iOS version are you on? 

What firmware version are you on currently? Can you provide the logs when its showing that please?

[CaSpA]

For the app, it says “unknown error occurred” and remains at the login screen. 
 

I’m on iPhone 12, iOS 18.6.2 and the app is up to date  I even uninstalled and reinstalled the app. 
 

 

these are some of the most recent logs

 

Thu Sep 11 21:26:23 2025 daemon.err cli.lua[4123]: [0;33m[WARNING]: [0mct 5a728558: time went backwards!
Thu Sep 11 21:26:24 2025 user.warn com.netdumasoftware.procmanager: Rapp com.netdumasoftware.telemetry has not responded to watchdog
Thu Sep 11 21:26:24 2025 user.warn com.netdumasoftware.procmanager: Sent signal 2 to com.netdumasoftware.telemetry (pid 28005)
Thu Sep 11 21:26:24 2025 user.info com.netdumasoftware.telemetry: App 'com.netdumasoftware.telemetry' cleanup finished
Thu Sep 11 21:26:24 2025 user.info com.netdumasoftware.autoadmin: ---- rapp end com.netdumasoftware.telemetry, #cstack 0 #res 0, flushing
Thu Sep 11 21:26:24 2025 user.warn com.netdumasoftware.procmanager: Restarting 'com.netdumasoftware.telemetry' for 0 time
Thu Sep 11 21:26:27 2025 user.info com.netdumasoftware.telemetry: Waiting for 'com.netdumasoftware.geofilter' to run before starting
Thu Sep 11 21:26:27 2025 user.info com.netdumasoftware.telemetry: App 'com.netdumasoftware.telemetry' initialised & starting.
Thu Sep 11 21:26:31 2025 daemon.err cli.lua[4123]: [0;33m[WARNING]: [0mct 81df3133: time went backwards!

 

 

 

[CaSpA]

Forgot to add 

DumaOS Version

4.0.540

App Version

v4.0.192

[Netduma Fraser]

It's likely because the Geo-Filter is failing, I've added you to Early Access, upgrade to that version and see if it works better.

There isn't enough log entries there to tell what the issue is, I'd need the full log

https://forum.netduma.com/forum/151-netduma-r3-early-access/

[CaSpA]

Thanks, I updated to the early access and both issues have resolved. Also, I’ve noted that I need the full logs next time I have an issue. Sorry about that and thanks again! 

[Netduma Fraser]

Great to hear that, thanks for the update!

[erikguti]

20 hours ago, Netduma Fraser said:

It's likely because the Geo-Filter is failing, I've added you to Early Access, upgrade to that version and see if it works better.

There isn't enough log entries there to tell what the issue is, I'd need the full log

https://forum.netduma.com/forum/151-netduma-r3-early-access/

Can you also add me to the Early access, i also cant login via the browser 

[Netduma Fraser]

20 minutes ago, erikguti said:

Can you also add me to the Early access, i also cant login via the browser 

Added