New Netduma R3 with latest Firmware .540 keeps droping Internet Conecction after a while

[s1nn3rpc]

Hi, 

I bought a netduma r3, am using it with Ppoe wit username and password from my Fiber Glas company ONGT provided, everything works fine but every night around 22:00 PM the internet goes down and doesnt work again unless I restart the R3 Router...... am lost what is going on?? 

i will post the log in here if someone sees something weird. PLZ need help

 

 

R3_2025-09-09T20_03_54.306Z_logs.txt

[Netduma Fraser]

Looks like your public IP might be changing but you shouldn't need to reboot to restore it, how long have you waited before rebooting? Reboot the router just before you go to sleep tonight and see if 2 mornings from now you wake up without internet

[s1nn3rpc]

I went to sleep and the next day still didnt have internet conection also it doesnt fix by it self until I restart the router ( R3)

[Netduma Fraser]

Are you able to have another router handle PPPoE instead of the R3 and see if that resolves it?

[s1nn3rpc]

yes I have another one, but then I get double Nat in the games, and the conection isnt the best....and also the provided router from the company only gives me 1 Giabit Lan port, all the others are 100mbit ports

[Netduma Fraser]

1. You'd put the R3 in the DMZ on the other router - that would eliminate the double NAT
2. You'd have all devices connect to the R3 which would improve the connection
3. You only need the 1 port to be used to connect the R3 to it
4. I've given you Early Access for you to try before doing that option to see if it gets better https://forum.netduma.com/forum/151-netduma-r3-early-access/

[s1nn3rpc]

I can try what you said, but there is no DMZ option in the other router,or at least I couldnt find it, the only thing that lets me use is some sort of setting that says "let the pc (this ip) totally exposed to the internet ".....is that the DMZ setting? because it doesnt says it explicity

[Netduma Fraser]

Most likely yes but if you select the R3 then it has its own firewall so is safe to do so

[s1nn3rpc]

I will try it, I think is a pretty big issue that the router doesnt work properly as the old one I had (xr500), also the internet drops when I turn my main PC off.....is weird but it also happens, the only thing I did was to put my main IP in the DMZ server so I could get an open NAT in CAll of duty, any clue why would it be the case?

[Netduma Fraser]

If its the PPPoE issue then you're only the second person to report it so not a widespread issue but it is being looked into. The internet dropping when you turn your PC off makes no networking sense whatsoever so I can't even begin to determine why that might be happening at the moment. The R3 WAN IP into the DMZ correct?